Each Question in your Chatbot can be mapped to a Contact Property to save their responses within a OnceHub Contact, as well as use it to send the data to third party integrations such as CRMs and Zapier.

For information on creating Contact Properties, please take a look at our Managing Object Properties article.

Mapping a Question to a Contact Property

Each Chatbot allows you to configure which Questions will be saved into a Contact Property using the following steps:

1. Open the Flow Builder Tab of the Chatbot.
2. Select the Question you want to save to a Contact Property.
3. Select In the conversation and as a contact field under Where do you want to save the answer to this question? in the pane on the right.
4. Select the desired Contact Field from the dropdown.
5. Click on Save.