Articles
Contacts
Every website visitor who engages with your chatbot has a contact record. This record stores data in fields you've defined in OnceHub, along with system default fields such as name, email, and company. OnceHub keeps this information in mind as rep...
Update contacts with your CRM
You can update your CRM with contacts and bookings from chatbots, forms, and booking calendars. This article explains how to integrate chatbots with your CRM. Note This integration currently supports updating contacts to Salesforce and HubS...
Scheduling and live engagements with chatbots
Your chatbot can offer scheduling to your visitors. They can schedule with any available team member with the right skillset. Alternatively, you can route them to book with a specific member suited for their audience, whether based on region, prod...
Legal and compliance
Chatbots provide the resources you require to gather consent from your visitors and, if relevant, follow their behavior with a cookie. These settings help you customize your messaging and tailor chatbots to fit your organization's privacy and compli...