When can bookings be reassigned?

Booking Reassignment allows you to reassign a booking to a different Owner when the original Owner is unavailable or else is not the optimal member of your organization to host the particular meeting. Learn more about Booking reassignment

To reassign a booking, you simply open the booking from the Activity stream and select Reassign booking from the action menu (See Figure 1). Learn more how to reassign bookings from the Activity stream
Figure 1: Booking reassignment wizard

Here are some of the most common questions we receive about Booking reassignment:

Why do I not see the Booking reassignment action in the Activity stream?
If you do not see the Booking reassignment action, this means the Booking activity is ineligible for reassignment. The Booking reassignment action is only displayed when the Booking page is either not connected to any calendar or is connected to Google Calendar. In addition, the user must be an administrator. If none of these conditions are met, you should ensure that the booking scenario is eligible for reassignment. Learn more about the booking scenarios that are eligible for reassignment

Can I reassign a booking to a Booking page that already has a booking at the same time?
Yes, you can. The new Booking page will then be double-booked. To resolve this, you will need to reschedule, cancel, or reassign one of the bookings.

Can I reassign a booking to a Booking page that has no availability at the meeting time?
Yes, definitely. Note that the new Booking owner will now have a booking scheduled that is outside their recurring or date-specific availability.

Can I reassign a booking to a new Booking page when the location of the original booking page is not the same as the location of the new Booking page?
Yes, you can! The location details will need to be updated manually. The location details will not appear in future notifications, calendars, or the Activity stream for the reassigned booking.

Why can I not see all of the Booking pages listed in the Wizard?
You only see Booking pages that are eligible for reassignment in the Wizard. Learn more about which Booking pages are eligible for reassignment

Why does the Reassignment wizard say there is an Error with a certain Booking page?
A Booking page may be marked as “Error” because the page cannot accept bookings due to a system error. It might be because the target Booking page is disabled or there are Calendar integration errors. If the original Booking page is connected to Google Calendar, while the target Booking page is not or vice versa, you will see a system error and won't be able to reassign the booking to this page.

Does the Customer know that reassignment is taking place?
No. When a booking is reassigned, the Customer will not be informed of the reassignment, ensuring a smooth Customer experience.

Who is notified when I reassign a booking?
The original Booking owner and Reassigned booking owner are notified that the meeting has been reassigned via email and, if selected, SMS. All Editors are CC'd on the email notification, and if selected, SMS. Reminders and follow-up notifications are sent based on the new Booking page User notification settings to the Reassigned booking owner and associated Editors. The Customer will continue to receive reminders and follow-up notifications based on the Customer notifications set for the original booking, but will not be notified that the booking has been reassigned.

Can I reassign a booking multiple times?
Yes! You can reassign a booking as many times as you want. Each time you reassign a booking, the new Reassigned booking owner, as well as the original Booking owner and editors receive notifications via email that the booking has been reassigned, and if selected, SMS. The previous Reassigned booking owner and editors will be CC’d on the email notification, but will not receive an SMS notification.

If I am the original Booking owner or Editor of a booking, do I get reminder and follow-up notifications about the booking after it has been reassigned?
No. All reminder and follow-up notifications are sent to the Reassigned booking owner and associated Editors based on the User notifications of the reassigned Booking page. The original Booking owner and associated Editors will not get any notifications after the booking is reassigned.

What happens when a request to reschedule is sent or the booking is rescheduled after reassignment?
The rescheduling process is always based on the original Booking page settings and notifications are sent to the original Booking owner and associated Editors based on the original page User notifications setting. The Reassigned booking owner and associated Editors will not get any notifications.

What happens when the booking is canceled after reassignment?
Notifications are sent to the Reassigned booking owner and associated Editors based on the reassigned page User notifications setting. The original Booking owner and associated Editors will not receive any notifications.

Who has access to the reassigned booking in the Activity stream?
The original Booking owner and associated Editors as well as the Reassigned booking owner and associated Editors have full permissions in the Activity stream for the booking.  If the booking is reassigned multiple times, the previous Booking owners and associated Editors will not see the booking in their stream.

Which calendars support Booking reassignment? 
The Google Calendar platform supports Booking reassignment. Unfortunately, other third-party calendars, including Outlook, Office 365, Exchange, and iCloud do not support reassignment within their platforms. Due to the configuration of these Calendars, we are unable to offer booking reassignment if you have integrated with one of these calendars. As soon as a Calendar platform does add this functionality, ScheduleOnce will be able to set up the relevant Calendar integration to support Booking reassignment.

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