Each Question in your Routing form can be mapped to a Object Property to save their responses, as well as use it to send the data to third party integrations such as CRMs and Zapier.

For information on Object Properties, please take a look at our Introduction to Objects and Properties article.

Mapping a Question to an Object Property

Each Routing form allows you to configure which Questions will be saved into a Contact field using the following steps:

1. Open the Flow Builder Tab of the Routing Form.
2. Select the Question you want to save to a Contact field.
3. Select In the conversation and as a contact field in the pane on the right.
4. Toggle on Do More With This Answer.
5. Select the Object and Property you want to map the question to.
6. Click Save.

Once completed, the responses to the mapped questions will be automatically saved in OnceHub and can be included in integrations with tools like Salesforce, Hubspot, or Zapier.