Creating and editing Custom fields

Booking forms allow you to collect information from your Customers when they make a booking. If you want to ask for information in your Booking form that you don’t see represented in the System fields, you can create your own Custom field. 

In this article, you'll learn about creating and editing Custom fields. 

Creating a Custom field

  1. In the Booking forms editor, click the Add Custom field to library button. 
  2. Select a field type. The following field types are currently available:
    • Single-line text is a single input text box. The maximum character limit is 250.
    • Multi-line text is an input text box used to ask Customers for additional information. The maximum character limit is 5000.
    • Dropdown enables Customers to make a choice among a list of mutually exclusive options. Customers can choose one and only one option. A minimum of two options is required to use Dropdown lists.
    • Checkbox enables your Customers to choose any number of options listed in the list. A minimum of one option is required to use the checkbox type.
    • Attachment enables you to request one attachment from your Customers. The file size limit is 5 MB and executable files are not allowed. You can also set the attachment to be secure with permission-based access. Learn more about Secure attachment
      Figure 1: Adding a Custom field
  3. Enter the Field name. Field names are unique identifiers that ScheduleOnce uses to track Custom fields. This allows you to use Custom fields information in other areas of ScheduleOnce such Reports and Custom templates. The length of the name input text is limited to 20 characters. Learn more about viewing information collected from your Booking form
  4. Enter the Field title. This title is displayed to your Customers when they make a booking online. The length of the field title is limited to 90 characters. 
  5. Add subtext to your Custom field. Subtext can provide more detailed information about the Custom field to your Customers. For example, if you are asking for a phone number, you can use this space to explain how you are going to use the phone number.
  6. You can link subtext, the Custom field title, and checkbox options to a URL of your choice to provide external information to your Customers when they make a booking online.
  7. Click Save. Your new Custom field will be saved to the Fields library and can be added to your Booking form. Learn more about editing a Booking form

Note The following source tracking field names are reserved for source tracking, and cannot be used as Custom field names:

  • utm_source: Used for identifying the traffic source.
  • utm_medium: Used for identifying the delivery method.
  • utm_campaign: Used for keeping track of different campaigns.
  • utm_term: Used for identifying keywords.
  • utm_content: Used for split testing or separating two ads that go to the same URL.

System custom fields

System custom fields are fields which are included in the Fields library but are not automatically included in the Booking form. These fields include data you may wish to ask for, without having to input it yourself. The System custom fields provided include:

  • Your state: A dropdown menu of all 50 states in the United States and Washington, DC.
  • Your country: A dropdown menu of every country in the world.
  • Your location: A dropdown menu of every US state, Canadian province and every country in the world.
  • Terms of service: A checkbox to agree to terms of service.
  • Attachment: Attachment field.

ImportantIt is not recommended to ask Customers to upload attachments that contain sensitive information. Attachments are not encrypted and are not password protected. Learn more about secure attachments

Editing Custom fields

Once you've created and saved a Custom field, you can edit it at any time. Custom fields are edited on the account-level. This means that any change made to a Custom field, will change the settings for the field in every Booking form in which the field is included.

To edit a Custom field, select the Edit icon next to the field in the Fields library. In edit mode, you have the option to:

  • Edit the Field title: The title of the field as it will appear to Customers on the Booking form. This can be different from the field name, which cannot be changed once the field is created.
  • Add subtext: This is where you can write a description of the field or explain why you are asking for the information.
  • Change field data you entered: For example, let's say you created a checkbox field for your Customer to select options from. You can edit, remove or add more options as needed.

NoteIn a drop-down field, you cannot edit the text of an option directly. You must first delete the option and then create a new one

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