This guide explains how to delete your account if you are on a free trial or the basic plan. If you're on a paid plan, you'll need to cancel your subscription instead.
You can delete your account through either the Settings and Permissions or the Billing sections of your account settings.
Deletion via Settings and Permissions:
Click the gear icon located in the top-right corner.
Select Settings and Permissions.
Click Delete account.
Follow the on-screen prompts to complete the deletion process.
Deletion via Billing:
Click the gear icon in the top-right corner.
Select Billing.
Click the three horizontal dots positioned near Billing in the top-left corner.
Click Delete account.
Follow the on-screen prompts to finalize the account deletion.
Important Considerations Before Deleting
Account deletion permanently removes:
All data stored within OnceHub.
Booking Calendars, Chatbots and Routing forms.
Stored credit card and billing information.
All user accounts and associated personal data.
Note: Scheduled meetings that have already synched with external calendars, such as Google Calendar, will remain unaffected.
Alternative to Deleting Your Account
If you’d like to preserve the account but you are not actively using it, you can reduce your Seats to 1 to reduce the monthly charge while keeping the account active.
This can be done from the Billing section found by clicking on the gear icon, then Billing.
For Paid Plan Users
If you are on the paid plan and wish to stop using our services, you will need to cancel your subscription instead of deleting your account. Please see our Cancelling Your Subscription article for a detailed guide.
Frequently Asked Questions: Account Deletion
Can I recover my data after deleting my account?
No, account deletion is permanent. All data, including Booking Calendars, and personal information, will be permanently erased.
Will scheduled meetings still take place if I delete my account?
Yes, any scheduled meetings already synced with external calendars (e.g., Google Calendar, Outlook) will remain unaffected. However, OnceHub will no longer manage these events.
Can I delete my account if I am not the Account Owner?
No. Only the Account Owner can delete the account. If you're a regular user, contact your Account Owner for assistance.
How long is my account data retained after the account is deleted?
- 30 days after the free trial has expired.
- 6 months of no activity in the free Basic plan.
