Using Personalized links (Infusionsoft ID)

When scheduling with your existing Infusionsoft Contact base, you can use our special Personalized links (Infusionsoft ID) in your Infusionsoft email and broadcasts to automatically recognize the Contact based on their Infusionsoft record ID.

Recognizing the Customer by the Infusionsoft Contact ID provides two key benefits:

Personalized links (Infusionsoft ID) are available for Booking pages and Master pages:

  • When working with Booking pages, Personalized links (Infusionsoft ID) will be available only for Booking pages owned by Users connected to Infusionsoft.
  • When working with Master pages, Personalized links (Infusionsoft ID) will always be available to you. However, Booking pages owned by Users not connected to Infusionsoft will work as General links.


For security and privacy reasons, using CRM record IDs to skip or prepopulate the Booking form is not compatible with collecting data from an embedded Booking page or redirecting booking confirmation data.

 Where do I find the integrated Personalized links (Infusionsoft ID)?

Personalized links (Infusionsoft ID) are available in the Share & Publish section.

NoteTo use data from a database in a prepopulated Booking form, you first have to connect to Infusionsoft.

  1. Log into OnceHub. 
  2. Select your profile picture or initials in the top right-hand corner → from the lefthand sidebar, select Share & Publish → Mail merge tab.
  3. Select the relevant Booking page or Master page.
  4. Under Merging customer data, select the Personalized links (Infusionsoft ID) (Figure 1).
    Figure 1: Selecting the Infusionsoft ID personalized link optionFigure 1: Selecting the Infusionsoft ID personalized link option
  5. In the Booking form step, you can select one of the two options below:
    • Skip the Booking form: Skipping the OnceHub Booking form helps you maximize your booking conversions and provides your Customers with a seamless and quick booking process.
    • Prepopulate the Booking form: The Booking form works in private mode, in which the prepopulated data used in the Booking is indicated as a checklist and the Customer can provide additional information if required. Learn more about prepopulated Booking forms
  6. Copy and paste the link into your Infusionsoft emails (see Figure 1).
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