Notification scenarios

Notification scenarios are booking events that trigger an email or SMS notification to be sent to Customers or subscribed Users. Some scenarios take place when you or a Customer take an action, such as a Customer making a booking. Some scenarios take place at a predefined time, such as pre-meeting reminder notifications. 

In this article, you'll learn about the different ScheduleOnce Notification scenarios.

NoteNot all scenarios apply for every booking. For example, the scenario Booking request made by Customer triggers a notification only on pages that use Booking with approval mode

While it is possible to create a template for any scenario, we recommend ensuring that the template is relevant for your scenario.

ScheduleOnce Notification scenarios


Description Where the template is used
Automatic booking  
Booking made by Customer – Customer notificationSent to the Customer when the Customer makes a booking. Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking made by Customer – User notificationSent to subscribed Users when the Customer makes a booking. User notifications section
Found in Setup -> Booking page -> User notifications
Booking with approval  
Booking request made by Customer – Customer notificationSent to the Customer when the Customer submits a booking request.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking request made by Customer – User notificationSent to subscribed Users when the Customer submits a booking request.User notifications section
Found in Setup -> Booking page -> User notifications
Booking request approved by User – Customer notificationSent to the Customer when a User approves a booking request.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
If you're using Event types, Customer notifications will be found on the Event type
Booking request approved by User – User notificationSent to subscribed Users when a User approves the Customer’s booking request.User notifications section
Found in Setup -> Booking page -> User notifications
Calendar event  
Calendar event – For the User and CustomerThe calendar event can include any booking details and can be added to the Booking owner’s calendar and Customer’s calendar.User notifications section
Found in Setup -> Booking page -> User notifications
Reminders and follow-ups  
First Customer reminderSent to the Customer at a predefined time prior to the meeting.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
First User reminderSent to subscribed Users at a predefined time prior to the meeting.User notifications section
Found in Setup -> Booking page -> User notifications
Second Customer reminderSent to the Customer at a predefined time prior to the meeting.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Second User reminderSent to subscribed Users at a predefined time prior to the meeting.User notifications section
Found in Setup -> Booking page -> User notifications
Third Customer reminderSent to the Customer at a predefined time prior to the meeting.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Third User reminderSent to subscribed Users at a predefined time prior to the meeting.User notifications section
Found in Setup -> Booking page -> User notifications
Follow-up message – Customer notificationSent to the Customer at a predefined time after the meeting ends.
Note: There is no prewritten text in the Default email or SMS template. The note you write for the Follow-up message will be the only text the customer will receive.
Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Follow-up message – User notificationSent to subscribed Users when a follow-up message is sent to the Customer.
Note: The Default template is a confirmation that an email was sent. 
User notifications section
Found in Setup -> Booking page -> User notifications
Booking cancellation  
Booking canceled by Customer – Customer notificationSent to the Customer when the Customer cancels a booking.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking canceled by Customer – User notificationSent to subscribed Users when the Customer cancels a booking.User notifications section
Found in Setup -> Booking page -> User notifications
Booking canceled by User – Customer notificationSent to the Customer when a User cancels a booking.Customer notifications section 
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking canceled by User – User notificationSent to subscribed Users when a User cancels a booking.User notifications section
Found in Setup -> Booking page -> User notifications
Booking reschedule  
Booking rescheduled by Customer – Customer notificationSent to the Customer when the Customer reschedules a booking.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking rescheduled by Customer – User notificationSent to subscribed Users when the Customer reschedules a booking.User notifications section
Found in Setup -> Booking page -> User notifications
Reschedule requested by User – Customer notificationSent to the Customer when a User requests to reschedule a booking.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Reschedule requested by User – User notificationSent to subscribed Users when a User sends a reschedule request to the Customer.User notifications section
Found in Setup -> Booking page -> User notifications
Booking reassignment  
Booking reassigned (previous User)Sent to subscribed Users of the previous Booking page when a booking is reassigned from the page.User notifications section
Found in Setup -> Booking page -> User notifications
Booking reassigned (new User)Sent to subscribed Users of the new Booking page when a booking is reassigned to the page.User notifications section
Found in Setup -> Booking page -> User notifications
Booking request cancellation  
Booking request canceled by Customer – Customer notificationSent to the Customer when the Customer cancels a booking request.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking request canceled by Customer – User notificationSent to subscribed Users when the Customer cancels a booking request.User notifications section
Found in Setup -> Booking page -> User notifications
Booking request canceled by User – Customer notificationSent to the Customer when a User cancels a booking request.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking request canceled by User – User notificationSent to subscribed Users when a User cancels a booking request.User notifications section
Found in Setup -> Booking page -> User notifications
Booking request resubmission  
Booking request resubmitted by Customer – Customer notificationSent to the Customer when the Customer resubmits a booking request.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking request resubmitted by Customer – User notificationSent to subscribed Users when the customer resubmits a booking request.User notifications section
Found in Setup -> Booking page -> User notifications
Booking request resubmission requested by User – Customer notificationSent to the Customer when a User requests a resubmission of the booking request.Customer notifications section
Found in Setup -> Booking page -> Customer notifications
Note: If you're using Event types, Customer notifications will be found on the Event type.
Booking request resubmission requested by User – User notificationSent to subscribed Users when a User requests the Customer to resubmit a booking request.User notifications section
Found in Setup -> Booking page -> User notifications
Website widget inquiries  
Inquiry submitted via the ScheduleOnce widget – Visitor notificationSent to the website visitor when they submit an inquiry via the ScheduleOnce widget.Website widget
Found in Share & Publish -> Website widget -> Widget content -> Email -> Notification to Customer
Inquiry submitted via the ScheduleOnce widget – User notificationSent to a selected User when the website visitor submits an inquiry via the ScheduleOnce widget.Website widget
Found in Share & Publish -> Website widget -> Widget content -> Email -> Notification to User
User management   
New user sign-up email – User notificationSent to a new User to invite them to join your ScheduleOnce account.Adding Users
Click on your profile image or initials in the top right corner and select Users -> Add User button -> Invitation email template

NoteIn the Notification templates editor you can create Custom templates for any scenarios of your choosing.

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