You can localize your scheduling process from start to finish, including the first page your Customer sees, the Confirmation page, cancel/reschedule process, and the notifications they will receive. This provides your Customers with a fully localized experience.
In this article, you'll learn how to localize the Customer scheduling experience from start to finish.
To edit locales and modify notification templates, you must be a OnceHub Administrator.
To localize the Customer scheduling experience from start to finish, follow the steps below.
The information in this article is only relevant if you are have added added Event types to Booking pages. If you are using Booking pages only, the Booking form section and Cancel/reschedule policy section are located on your Booking page. Learn more about the location of the Booking form section
Localizing Event types, Booking pages and Master pages
In the Booking page Overview section, select your Custom locale or select the same System locale you edited in the Localization editor (Figure 3).
In the Booking forms editor, edit each field's text so that it appears in the appropriate language. Dynamic values such as countries will show in English in the editor, and will be translated automatically when viewed by your Customers.
In the Event type Payment and cancel/reschedule policy section, select Custom text and enter your policy in the appropriate language (Figure 2).
- In the Event type Public content section, add Customer-facing text in the appropriate language.
In the Booking page Public content section, add Customer-facing text in the appropriate language.
If you are using Master pages:
In the Master page Overview section, select your Custom locale or select the same System locale you selected in the Localization editor (Figure 4). The locale selected for the Master page will override the locale selected on any of the included Booking pages.
In the Master page Labels and instructions section, add labels and instructions in the appropriate language.
In the Public content section, add Customer-facing text in the appropriate language.
NoteIf you have Customers in different countries or Customers who speak a variety of languages, you can use a Booking page or Master page for each Customer segment and repeat the same process for each page based on the target culture, language, country, or geographic location.
To ensure that each of your Customer segments experiences their localized scheduling process, you must share or publish the correct link or page with the corresponding audience.
Localizing Customer notifications
- In the Notification template editor, create a Custom notification template and translate it into any language.
- In the Event type Customer notifications section, select the Custom template you've created.
In the Notification templates editor, Dynamic fields are shown in English only in the editor, and will be translated into the set locale when Custom notifications are sent to the Customer. User notifications are always sent in English.