This troubleshooting guide helps you identify and resolve common Gmail integration errors and notification issues to ensure your notification workflow remains uninterrupted.

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Gmail Service Disabled by Admin

Symptoms:

• The User (Administrator/ Member) will receive an error notification when their Gmail mailbox is disabled by IT and a guest email is triggered.
• Guests will stop receiving any booking-related email notifications.

Cause:

The Gmail service is disabled for the user (or their Organizational Unit) at the Google Workspace Admin console level. When Gmail is disabled, OnceHub cannot access the user's Gmail account, which is required for sending email notifications. If the Google Calendar was already connected, the integration remains active, but email sending is blocked.

Resolution:

To fix this issue, the Google Workspace Administrator responsible for managing mailbox settings should follow these steps:

1. Go to the Google Admin console.
2. Navigate to Apps → Gmail.
3. Enable Gmail for the desired organizational unit or group.

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Gmail is Not Enabled for the Connected Account

Symptoms:

• The User (Administrator/Member) will receive an error notification if the mailbox is not linked to their account.
• Guests will stop receiving any booking-related email notifications.

Cause:

The account was created using a non-Google domain (e.g., @outlook.com) and does not have the Gmail service enabled.

Primary Resolution: Disabling the Gmail Integration

1. Click on your Profile icon in the top-right corner of the OnceHub account.
2. Select User Integrations from the dropdown menu.
3. Locate and click on the Google Workspace connection block.
4. Find the Gmail toggle and switch it to the OFF position.

Secondary Resolution: Link a Gmail Account

If a user prefers to use native Google services, they can link a new @gmail.com address. Follow the steps below for the same:

1. While signed into your Google Account, click the App Launcher icon (9-dot grid) in the top-right corner of your browser.
2. Click the Gmail icon. Since your account uses a non-Google domain, this will automatically redirect you to the Gmail Service Setup page.
   
   NOTE: If you are already signed into multiple accounts, it is best to do this in an Incognito window to ensure you are modifying the correct account.

3. Follow the on-screen prompts to choose your new @gmail.com address and link it to your existing account.