Creating a Chatbot in OnceHub is simple. You can start with a blank bot, duplicate an existing bot, or use a pre-designed template to get started.

Navigating to the Chatbots Lobby

1. Click on Chatbots in the left-hand navigation menu.

Create a New Blank Chatbot

If you prefer to design your Chatbot entirely from scratch, follow these steps:

Creating a Blank Chatbot

1. Click on Create chatbot in the top right of the Chatbots Lobby.
2. Click on Start from scratch in the top right.
3. Provide a name and select the Owner of the bot.

You are now ready to start creating your Chatbot. We recommend taking a look at our Adding Questions to Your Routing Form article to get started.

Create a New Chatbot from a Template

Templates can save you time by providing a pre-built structure that you can customize. If you prefer to start off with a template, follow these steps:

Creating a Chatbot using a Template

1. Click on Create chatbot in the top right of the Chatbots Lobby.
2. Select the template you wish to use.
3. Provide a name and select the Owner of the bot.

Your bot will be created based on the chosen template. Afterward, you can learn about customizing the questions by checking out our Adding Questions to Your Routing Form article.

Duplicate an Existing Chatbot

If you have an existing Chatbot you’d like to use as a starting point, you can duplicate it and modify the copy to suit your needs:

Creating a New Chatbot by Duplicating an Existing Bot.

1. Click on the three dots to the right of the Share button of the Chatbot you want to duplicate.
2. Select Duplicate.
3. Provide a name and select the Owner of the bot.

Your Chatbot will be created using the existing one as a template. From there, you can make any changes or updates you need.