Booking page troubleshooting: Why does my Booking page say I’m available when I’m busy?

If busy time is not blocking your availability, or if you received a double booking, you can check the following settings.

When using ScheduleOnce with a connected calendar

  • Make sure that you're retrieving busy time from your connected calendar. To see which check which calendar busy time is being retrieved from, go to Setup -> ScheduleOnce setup -> select the relevant Booking page -> Associated calendars. Learn more about the Associated Calendars section
  • Make sure that you haven't enabled Group sessions with multiple or unlimited bookings per slot. You can set the option to One-on-one session or Group sessions with the number of bookings per slot that you want to accept. To configure One-on-one or Group sessions, go to Setup -> ScheduleOnce setup -> select the relevant Booking page -> Scheduling options -> One-on-one or Group sessions. If you are using Event types, the Scheduling options section is on the Event type. 
  • If you are working in Booking with approval mode, make sure you did not approve two bookings in the same time slot.
  • Ensure that the event in your connected calendar that is not blocking availability is set to "Busy" and not to "Available" or "Free". Only events with a status of "Busy" block your availabilityLearn more about when Calendar events are treated as busy time

When using ScheduleOnce without a connected calendar

  • Make sure that you haven't enabled Group sessions with multiple or unlimited bookings per slot. You can set the option to One-on-one session or to Group sessions with the number of bookings per slot that you want to accept. To configure One-on-one or Group sessions, go to Setup -> ScheduleOnce setup -> select the relevant Booking page -> Scheduling options -> One-on-one or Group sessions. If you are using Event types, the Scheduling options section is on the Event type.
  • If you are working in Booking with approval mode, make sure you did not approve two bookings in the same time slot.
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