iCloud Calendar connection troubleshooting

This article describes potential issues with iCloud Calendar integration and how these issues can be fixed.  If you’re still having problems, please contact us and we will be happy to assist you.

I cannot connect. What should I do?

This may be due to temporary communication problems with the iCloud API. Please try the following:

  1. Make sure you are using an iCloud app-specific password.
  2. Make sure cookies are enabled on your browser.
  3. Verify that you can log into your iCloud account.
  4. Try to connect again from OnceHub.

If you’re still having problems, please contact us and we will be happy to assist you.

Connection error after a successful connection

ImportantDuring a connection failure, ScheduleOnce Booking pages cannot accept bookings. This measure is taken to prevent the possibility of double bookings. 

In InviteOnce, no available time slots will be shown for meetings and you will not be able to Invite to self-schedule or Schedule on behalf. Any active invitations cannot be scheduled until the calendar is reconnected.

Once a successful connection is established, it may fail due to a number of reasons. For example, If you change your primary Apple ID password, all your existing iCloud app-specific passwords are automatically revoked and must be generated again. In this case, your OnceHub Account must be reconnected with a new app-specific password.

To reconnect your iCloud calendar, sign in to your OnceHub Account, go to the left sidebar and click Profile -> Calendar connection. Then click the Reconnect your iCloud Calendar button. You will need to reconnect your OnceHub account using an app-specific password. Learn more about iCloud app-specific passwords

Configuration issues in ScheduleOnce

Busy time in iCloud Calendar is not blocking my availability in ScheduleOnce

If busy time is not blocking your availability, you can check the following settings:

New bookings are not added to my iCloud Calendar

  1. Go to ScheduleOnce and select Setup -> relevant Booking page -> Associated calendars.
  2. Make sure your calendar is marked as the Main booking calendar or an Additional booking calendar.
    Learn more about the Associated calendars section

I cannot see my scheduled booking in my iCloud Calendar

In your iCloud Calendar, make sure that you've selected the calendar that your meeting was scheduled in. Find it in the calendar list in the left bar and click it to select it. 

In ScheduleOnce, you can also select the activity in the Activity stream, then click the action menu (three dots) in the right-hand pane and select View Calendar event (Figure 1).

Figure 1: View Calendar event

Configuration issues in InviteOnce

When your connection is up and running, you may experience a situation where no available time slots are found. There can be a number of reasons for this situation:

Busy time from your calendar might be blocking out your availability

Change the status of the event in your calendar that is blocking the timeslot to "Free".

Your calendar connection has been interrupted

Go to your OnceHub Account, open the left sidebar, select Profile-> Calendar connection. Then click the Reconnect your iCloud Calendar button.

Conflicting times between your calendar and a Team member's calendar

If you are Scheduling on behalf of a Customer and have added a Team member, you may have conflicting times on your calendars. You can view conflicting times on your calendar by opening the action menu on Step 2: Select an available time slot and check the Show conflicts box (Figure 2).

Figure 2: Show conflicts box

Time slots that fall within your selected time frame but which are unavailable due to conflicts in the Team member's calendar will be marked with an orange tag. You can either manually override the time slot selection and select a conflicting slot anyway or adjust the time frame for your meeting.

Learn more about troubleshooting availability issues in InviteOnce

Other issues 

Contact OnceHub support if you experience other issues.

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