Integrate Phone Booking into your existing Interactive Voice Response (IVR) System menu to offer immediate, automated scheduling and reduce call abandonment.
This workflow is especially useful because it:
- Maximizes Staff Time: Automating the scheduling process frees up your staff to handle other tasks, rather than spending time on routine scheduling.
- Improves Accuracy: By transferring callers directly to Phone Booking, all meeting details are captured digitally and consistently, minimizing the risk of human error associated with manual data entry.
How the IVR-to-Phone-Booking Workflow Works
The process is designed to be quick and easy for the caller.
Automatic Routing & Booking: The call is instantly redirected to your dedicated Phone Booking Number, allowing the caller to schedule their meeting without any staff intervention.
- Caller Dials In: The caller contacts your main business line and is immediately greeted by your IVR menu.
- Scheduling Selection: Your IVR presents multiple options (e.g., "Press 1 to schedule a meeting with Sales, Press 2 for Support," etc.). The caller chooses the option to schedule a meeting.
- Automatic Routing & Booking: The call is instantly redirected to your dedicated Phone Booking Number, allowing the caller to schedule their meeting without any staff intervention.
