Google Calendar connection troubleshooting

This article describes potential issues with Google Calendar integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you.

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Busy time in Google calendar is not blocking my availability

In your Google calendar, open the event that is not blocking your availability and check that the status of the event is set to "Busy" and not "Available". Only events with a status of "Busy" block your availability. Learn more about when Google Calendar events are treated as busy time in OnceHub

Make sure that you are retrieving busy time from the relevant calendar in your Booking pages. Learn more about the Calendars section

Make sure that you haven't set the option to Group sessions with multiple or unlimited bookings per slot. You can set the option to One-on-one session or to Group sessions with the number of bookings per slot that you want to accept. If you are using Event types, the Scheduling options section is on the Event type. Please review the One-on-one or Group sessions setting in all Event types.

If you are working in Booking with approval mode, please make sure that you did not approve two separate bookings for the same time slot. 

In your Google calendar, open the event that is not blocking your availability and check that the status of the event is set to "Busy" and not "Available". Only events with a status of "Busy" block your availability. Learn more about when Google Calendar events are treated as busy time in OnceHub

I cannot see my scheduled meeting in my Google calendar

In your Google calendar, make sure that the calendar in which your meeting was scheduled is selected. Find it in the calendar list in the left bar and click it to select it.

Select the activity in the ScheduleOnce Activity stream and, on the right-hand pane, click the calendar event link to view a direct link to the Google Calendar event details.

If the link is successfully retrieving information, this means the event is on your calendar. If the link does not work, this means the event was successfully put onto your calendar but was later removed. If there is no link, this means it was not put onto your calendar by ScheduleOnce.


Why do my busy times appear in wrong hours?

This might be due to differences between the time zone in your connected Google Calendar and the time zone on your Booking page. Both must be the same. 

In ScheduleOnce, go to Setup -> relevant Booking page -> Overview, and edit the time zone. 

In Google Calendar, click the settings icon, then choose Settings. Update the time zone under "Your current time zone".

This might be due to differences between the time zone in your connected Google Calendar and the time zone in the User profile of your OnceHub account. Both must be the same. 

In OnceHub, click on your profile image or initials in the top right corner and select My profile. In the Date and time section, edit the time zone. 

In Google Calendar, click the settings icon, then choose Settings. Update the time zone under "Your current time zone".

I cannot accept bookings or schedule meetings
This might be caused because of the Google token expiration. The Google token might expire for one of the following reasons:
  • Your password is no longer valid and the token must be renewed. It might be because you updated the password in your Google account.
  • There were no activities in the past 6 months with your Google Calendar. As a result, the token wasn't used for 6 months and expired.
  • You might have additional tokens used for other applications and your Google account has exceeded the limit of token requests. Therefore, the OnceHub token has expired.
In all cases, the OnceHub access to your Google Calendar has been revoked and you must renew your connection. To renew your OnceHub connection to your Google Calendar, simply click on your profile image or initials in the top right corner and select Calendar connection. Click the Renew your connection button.


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