Opting in and out of SMS Notifications

Mobile phone numbers provided by your Customers and Users are held in strict confidence and will only be used for sending scheduling notifications based on settings that you define. However, sometimes Customers or Users will want to stop receiving SMS notifications.

ScheduleOnce maintains an SMS opt-out list, a list of mobile numbers that have opted-out of receiving SMS notifications from the ScheduleOnce system. The Opt-out list is maintained to ensure ScheduleOnce Users comply with applicable laws and regulations.  

User opt-in: 

To opt in, you must provide your mobile phone number in the SMS Notifications section of the User profile and toggle the Receive User notifications via SMS option ON

Customer opt-in: 

Customers opt in by providing their mobile phone number during the booking process and leaving the box that enables sending of SMS checked.

User opt-out: 

To opt out from receiving scheduling notifications via SMS, toggle the Receive User notifications via SMS option OFF in the SMS Notifications section of the User profile. If you have a US phone number, you can also opt out by replying to any SMS you receive with STOP, END, QUIT, CANCEL, UNSUBSCRIBE.

Customer opt-out: 

If you have a US phone number, you can opt out from receiving scheduling notifications via SMS by replying to any SMS you receive with STOP, END, QUIT, CANCEL, UNSUBSCRIBE. If you have a non-US phone number, you may opt out by contacting us.

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