Enabling Slack Notifications for Live Engagements in Chatbots

When a guest requests a live chat or instant call, you can receive notifications in Slack via webhooks. 

Key Benefits of Slack Notifications for Live Engagements

  • Real-time Alerts: Get instantly notified when guests request live assistance.
  • Customizable Channels: Route notifications to specific channels to better organize your team.

Step 1: Create a Workflow in Slack

To enable notifications, start by creating a Workflow in Slack. Slack will generate a unique request URL for your workflow once you publish it that you will need to paste in OnceHub.

For more information on this, we recommend taking a look at Slack’s help center.

Step 2: Add the Webhook in OnceHub

Now, add your request URL from Slack to OnceHub to start receiving notifications:

Navigating to the Flow Builder

  1. Click on Chatbot in the left-hand navigation menu.
  2. Select the bot you want to get Slack notifications for.

Adding the Webhook URL

  1. Select the Live chat or Instant call action.
  2. Add the URL to Webhook Notifications.
  3. Click on Save.

Step 3: Test the Integration

Once everything is set up:

  1. Click the Test button in OnceHub's Live chat action settings to send a test notification to your Slack channel.
  2. Confirm that the Slack channel receives the test message to ensure the integration is working.
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