Outlook Calendar troubleshooting - My events are not showing in the expected time zone

If busy times appear in wrong hours on ScheduleOnce or in your Outlook Calendar, there may be a time zone difference between your Outlook's time zone and the time zone on your Booking page. To change the time zone:

  • In ScheduleOnce: Go to Setup -> relevant Booking page (Figure 1). In the Overview section, select the new time zone and save.

Figure 1: Booking page Overview section

  • In your Outlook client: To change the time zone in Outlook, click on File -> Options -> Calendar settings. In the time zone area, select the new time zone and save. Note: The time zone of Outlook client is the same as your PC. Reload/refresh the ScheduleOnce page to reflect the change.
  • In your web Outlook via the browser (Figure 2):
    Figure 2: Outlook calendar region and time zone section
    1. Click settings icon.
    2. Click Mail.
    3. Click General.
    4. Click Region and time zone.
    5. Set your time zone.

If you have explored all these options and bookings are still appearing in your calendar at incorrect times, please contact us.

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