The Localization editor

The Localization editor allows you to localize the customer scheduling experience by applying different languages and date and time formats to your Booking pages. 


To access the Localization editor, you must be a OnceHub Administrator.

What are locales?

A locale defines the language and the date/time formats that are seen by Customers. Each locale is a collection of settings that define the following aspects of the customer experience:

  • Language and wording of the Customer interface text
  • Dynamic values: Time zone names, days of the week, month names, and countries
  • Date format
  • Time format
  • Week start day

Locales are centrally managed in our Localization editor, located in the left side bar under Tools. Locales can be selected in the respective Overview sections of Booking pages and Master pages . You can apply the same locale to all pages, or use different locales for pages serving different customer segments. Any changes to the locale are automatically reflected on the relevant pages. The account’s default locale is applied to any newly created page. Learn more about applying a locale to a page

Note The locale applied to a Master page always overrides the locales applied to the Booking pages included in that Master page.

Localization editor functionality

  • Locales list - All the locales of the account are managed in the left column. View the list and select any locale to view its properties. Any locale can be duplicated, and Custom locales can be created, renamed, or deleted.

  • Default locale - Any locale can be set as the account default. The default locale will be automatically applied to any newly created page, while existing pages will not be affected. Note that the default locale can be easily changed in the editor, by selecting the desired locale and clicking the Set as default locale link.

  • Preview - Any locale can be previewed on any Booking page or Master page using the Preview button at the top right. Note that previewing does not apply the locale to the page; go to each page's Overview section to modify its locale.

  • Automatic translation of Dynamic values - When you create a locale, you must select one of seven predefined Dynamic value sets, which will automatically translate Customer interface text including time zone names, days, months, countries, and locations. Dynamic values in Customer notifications will also be translated when Custom templates are used. Note: The Dynamic value set is selected at the time the locale is created, and cannot be changed or edited later.

  • Date and time format - Set the date/time format and week start day. Default settings are preselected for each language, but you may update them further to match your target audience preferences.

  • Customer interface strings (from General to the end of the page) - Customize screen text, tooltips, button and links. This part of the editor behaves differently for System and Custom locales.

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