GDPR data deletion request

As part of our continuing dedication to data security, Customer privacy, and GDPR compliance, OnceHub offers all Customers the opportunity to request data deletion for any data associated with their account. Under Article 17 of the GDPR, data subjects have the right to request erasure of personal data if the data is no longer needed or consent has been withdrawn. Learn more about GDPR compliance

Who can request data deletion?

Any OnceHub Customer can request data deletion for themselves, their users, or their booking parties, regardless of whether or not they are located in the EU. The request will need to be made from the email address associated with the account and the User will be asked to provide identifying security information to confirm account ownership.

What is the data deletion process?

Once data deletion is requested and account ownership is confirmed, the data deletion request enters our queue. Generally, the data is deleted within 14 calendar days of the initial request. During the deletion process data is securely purged from OnceHub databases and servers. All related backup and log data will be deleted within 30 calendar days. Once data has been deleted it cannot be recovered.

What happens to calendar appointments after activity data is deleted?

The deletion process only removes the data from OnceHub's internal databases and servers. Calendar events in the User's connected calendar will not be modified or deleted.

How will billing and transaction history be affected?

Some monetary amounts shown in the application and invoices will be calculated excluding any amounts related to deleted meetings. This means that the amount shown will not reflect the true amount debited/credited. This applies to the following:

  • Monthly sum of Paypal transaction fees: Account -> Billing -> Transactions and invoicing (Figure 1).
    Figure 1: Transactions and invoicing page
  • Revenue, Amount received, and Amount refunded: Reports -> Revenue reports (Figure 2).
    Figure 2: Revenue reports 

How can I request data deletion?

Submit a request by contacting our support team. Please include as much information as possible regarding which data you would like to be deleted. The request will be escalated to the proper team for evaluation and processing. We will reach out every step of the way to keep you updated on the deletion progress.

How can I learn more about OnceHub security and compliance?

To learn more about OnceHub's compliance with the GDPR, read our practical guide to using OnceHub in a GDPR compliant manner or visit our Trust Center.

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