Creating a Personalized link for a specific Customer

You can build a static Personalized link that includes a Customer's personal details. Personalized links for a specific Customer are based on URL parameters and are best used when sending a single email to a particular Lead or Customer. 

These links are different from dynamic links that should be used when you want to send Personalized links to a large group of leads or Customers as part of an email campaign.

For example, if you are a Sales Representative and you want to send an email to a specific lead named 'John'. You want to include a personalized "Book time with me" link in the body of the email. This link will take John straight to choosing a date and time for the meeting, without needing to enter any personal information such as name and email. You can create a link that will look something like this:

NoteWhen using Personalized links with Booking pages that don't have Event types, it is recommended that you provide the Subject field of your Booking form. 

To add a Subject field to your Booking form, go to Setup -> relevant Booking page -> Booking form -> Meeting subject. Select the Meeting subject is set by the owner option and enter the desired Meeting subject specific to your business case. Learn more about the Subject field

Creating a Personalized link specific for a Customer

  1. Go to ScheduleOnce and click Setup in the top navigation bar. 
  2. Select the relevant Booking page or Master page.
  3. In the Overview section of the selected page, click Personalize for a specific Customer (Figure 1). Figure 1: Booking page Overview section
  4. In the Personalize the link for a specific Customer pop-up, enter the Customer name and Customer email (Figure 2). 
    • By default, the Skip booking form field will be toggled ON once you've entered your Customer details. Skipping the Booking form step allows for a quicker booking process for your Customers. 
    • If you want to disable skipping the booking form, toggle the Skip booking form field to OFF.Figure 2: Personalize the link for a specific Customer pop-up
  5. To test the link, click the Open button.
  6. Click the Copy button to copy the link to your clipboard. Finally, paste the link into your email.


If required, you can include additional fields in the URL. Learn more about URL parameters

Was this article helpful?
Thank you for your feedback!