Applying a Locale

This article is updated to our latest release, which is being rolled out to all Users gradually. 

If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.

Locales are configured in the Localization editor on the account level and applied to each Booking page and Master page individually. When a locale is applied to a page, any subsequent changes made to that locale are visible to the Customer. The applied locale determines the language of the page and the date/time formats used.

In this article, you'll learn about applying a locale to a Booking page or Master page and to Customer notifications.

Applying a locale to a Booking page or Master page

  1. Go to Setup -> ScheduleOnce setup in the top navigation bar.
  2. Select the Booking page or Master page that you want to localize. 
  3. In the page's Overview section, use the Locale drop-down menu to select the locale you want to apply to that page (Figure 1). The change is automatically saved. Figure 1: Booking page Overview section

NoteApplying a locale to a Master page always overrides the locales applied to any Booking pages included in that Master page.

Applying a locale to Customer notifications

The locale of the Booking page or Master page determines the date/time formats and the language of the Dynamic fields in Customer notifications including outgoing emails, SMS messages, and the calendar event. The text in these notifications is automatically translated. 

  • Dynamic fields in notifications are only translated for Customer notifications based on Custom templates. Dynamic fields in User notifications and Default templates always remain in English.
  • Static text is not automatically translated. To translate the static text of these notifications, you'll need to use Custom notification templates.

Localization of Default notification templates vs. Custom notification templates

 Default templatesCustom templates
User notifications by email and SMSScheduleOnce Dynamic fields are shown in English.
Date/time format follows User profile settings.
ScheduleOnce Dynamic fields are shown in English.
Date/time format follows User profile settings.
Customer notifications by email and SMS and the calendar eventScheduleOnce Dynamic fields are shown in English.
Date/time format follows User profile settings.
ScheduleOnce dynamic fields such as time zone, country, and location are shown in the locale selected on the Booking page.
Date/time format follows locale settings.

Setting a default locale

The account’s default locale is set under the Localization editor. To set a locale as your default locale, select the desired locale from the locale list and then click Set as default locale at the top of the page (Figure 2). 

Figure 2: Set your default locale

The default locale will be automatically applied to any newly created page, but existing pages will not be affected. 

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