Using Group sessions (number of bookings per slot) without a connected calendar

Important

ScheduleOnce recommends using Group sessions with a connected calendar. Learn more about the differences between working with or without a connected calendar.


Group sessions allow you to offer the same time slot to multiple Customers, with a set quota for how many are allowed to book that exact time slot. You can use Group sessions for lectures, webinars, or other events where more than one Customer signs up for the same time. See a demo

On-on-one sessions and Group sessions options are set up in the Scheduling options section of the Booking page. 

NoteIf you have linked your Booking page to at least one Event type, the Scheduling options will be on the Event type and not on the Booking page.

ScheduleOnce provides three options to control the number of bookings per time slot:

One-on-one session: In this mode, the slot becomes unavailable as soon as a booking is made. This is the default setting. 

Group session - multiple bookings per slot: You can specify the number of bookings that can be made before the slot becomes unavailable. This mode is used to accept bookings for activities that serve more than one Customer at a time like classes, tours and many types of group sessions.

Group session - unlimited bookings per slot: In this mode, there is no limit on the number of bookings per slot. This mode will never block availability. Unlimited bookings per slot is used for webinars and online classes where there is no physical limitation on capacity. 

When using ScheduleOnce without a connected calendar, the following rules apply. 

Rules for One-on-one sessions

  1. Only bookings made directly on the Booking page will close the slot.
  2. Each booking can be canceled or rescheduled by the Customer or the Owner. This will free up the slot so that a new booking can be made. If the event is in the User’s calendar, he should remember to remove it manually.

Rules for Group sessions - multiple bookings per slot

  1. Only bookings made directly on the Booking page will close the slot.
  2. Each booking will be counted as one booking towards the capacity defined in the Booking page or Event type. For example, if a Booking page is set to accept two bookings per slot, both bookings must be created via the Booking page to block availability.
  3. A scheduling confirmation email is sent for each booking and the User can manually add each booking to the calendar by clicking the calendar event in the scheduling confirmation email.
  4. Each booking can be canceled or rescheduled by the Customer or the User. This will free up the slot so that a new booking can be made. If the event is in the User’s calendar, he should remember to remove it manually.

Rules for Group sessions - unlimited bookings per slot

  1. Unlimited bookings per slot will not block availability on your Booking page.
  2. A scheduling confirmation email is sent for each booking and the User can manually add each booking to the calendar by clicking the calendar event in the scheduling confirmation email.
  3. Each booking can be canceled or rescheduled by the Customer or the Owner. This will not affect the slot's capacity, as it is unlimited. If the event is in the User’s calendar, he should remember to remove it manually.
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