System and Custom locales

A locale is a collection of settings that define the Customer interface language and the date/time formats of your pages. A locale defines every line of text on your Booking pages, including instructions, tool tips, buttons and more. 

You can use System locales provided out of the box or create Custom locales, which allow you to edit Customer interface text. System and Custom locales are managed in the Localization editor, and can be applied to Booking pages and Master pages

In this article, you'll learn about the benefits of using System versus Custom locales.

System locales

Every account is created with the following seven System locales out of the box:

  • English (US)
  • English (UK)
  • French
  • German
  • Spanish
  • Portuguese (Brazil)
  • Dutch.

Each System locale comes with its own set of language- and culture-appropriate dynamic values which are automatically translated  when viewed by the Customer.

Custom locales

You can create Custom locales, which allow for both date/time format modification, and Customer interface text editing. Custom locales are created by duplicating an existing locale.

Custom locales enable you to modify any Customer interface text. All texts are editable, and can be easily found by using the browser search function (Ctrl + F on Windows or ⌘ + F on Mac). Simply find the string in the left (English) column, and edit it in the right (translated) column, according to the selected locale.

Comparison of System and Custom locales


System localeCustom locale
Translation of dynamic values, including: 
  • Time zones
  • Countries
  • States
  • Locations 
  • Country codes
  • Months
  • Days of the week
Dynamic values will be automatically translated into the selected language when viewed by the Customer.
Note: These values are fixed and cannot be edited, to prevent conflicts.
The dynamic values will always reflect the parent locale from which they were duplicated.
Note These values are fixed and cannot be edited, to prevent conflicts.
Date and time formatEach System locale is pre-configured with date/time formats to match the target locale.

You can customize these formats if your Customers expect them to be different.
The date/time formats will always reflect the parent locale from which they were duplicated.

You can customize these formats if your Customers expect them to be different.
Customer interface stringsScreen text, tooltips, button and links for each part of the Customer scheduling process are automatically translated for each locale. This text can't be edited.

To edit any Customer interface text, you need to create a Custom locale

 You can modify any Customer interface text


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