Account Permissions is the central location for managing feature access and compliance.
This page is especially useful for Account Owners in regulated industries such as financial services and healthcare, where compliance, brand control and the ability to manage feature access at scale are critical.
Who Can Access It
Access to the Account Permissions page is determined by your role:
- Account Owners: Have full edit access to modify all settings and policies.
- Account Admins: Have view-only access and cannot make any changes.
How to Configure Account Permissions
- Click the gear icon in the top-right corner.
- Select Account Permissions from the menu.
- Review the Account Status and enable or disable available controls as required.
- Confirm the changes when prompted.
Available Controls
This section lists the account status and organization level controls managed by the Account Owners.
Account Status
Displays your current state of the account, such as Active, Trial, or Payment Failure.
Referral Code
Displayed as a read-only field only if a referral code exists on the account.
Delete Account
Use the Delete button to permanently delete your account.
If you don’t see the Delete button and you are the Account Owner, you will need to cancel your subscription first.
- Learn how to delete your account in our Delete your Account article.
- Follow the Canceling your Subscription article to cancel your subscription before deleting your account.
Phone Booking
Allows users to generate dedicated phone numbers for Booking Calendars and Booking Hubs to be used with Phone Booking feature. For more information, see our Introduction to Phone Booking article.
Powered by OnceHub Banner
Controls the visibility of the Powered by OnceHub banner on all guest-facing products, such as:
- Booking Links
- Routing Forms
- Chatbots
- Guest Email Notifications
Routing Forms
Determines whether Members and Team Managers can create and manage routing forms.
When disabled, access is restricted to Admins and Account Owners only. If Members or Team Managers already own routing forms at the time of this change, those forms are automatically transferred to the Account Owner. For more information, see our Introduction to Routing Forms article.
Chatbots
Determines whether Members and Team Managers can create and manage chatbots.
When disabled, access is restricted to Admins and Account Owners only. If Members or Team Managers already own chatbots at the time of this change, those chatbots are automatically transferred to the Account Owner. For more information, see our Introduction to Chatbots article.
