ScheduleOnce Resource pools: Assignment priority

Booking pages within a Resource pool that uses Pooled availability with priority as the distribution method can be assigned a priority ranking. The priority ranking determines which Booking page will receive a booking in cases in which multiple Booking pages are available at the time selected by the Customer.

When a Customer selects a time, we first check which Booking pages are available. Then, out of the available Booking pages, we assign the booking to the Booking page with the highest priority. If there are multiple Booking pages with the highest priority ranking, we assign the booking to the Booking page with the longest idle time. This is the Booking page which has not received a booking for the longest amount of time.

Follow these simple steps to assign Booking pages in a Resource pool a priority ranking.

Requirements

To edit a Resource pool, you must be a OnceHub Administrator.

Defining Assignment priority for Booking pages in a Resource pool 

  1. Go to Setup open the left sidebar and select Resource pools in the tools section.
  2. Select the specific Resource pool. Remember, Assignment priority is only relevant for Resource pools using Pooled availability with priority as the distribution method.
  3. Once you select the relevant Resource pool, you will land on the Resource pool Overview section. Now redirect to the Resources section. 
  4. In the Resource section, besides each Booking page you will see a priority ranking. By default all pages have a priority ranking of Medium - 5. Using the drop-down menu you can change the priority ranking for each Booking page. 
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