Disabling your Booking page

To disable a Booking page, go to the Booking page's Overview section and toggle the On/Off switch in the top right corner (Figure 1). 

Figure 1: Booking page Enable/Disable toggle

Alternatively, you can completely delete the Booking page by going to Setup -> ScheduleOnce setup, clicking the action menu  of the relevant Booking page, and selecting Delete (Figure 2). In the Delete Booking page popup that opens, click Yes.

Figure 2: Deleting a Booking page

Effects of disabling your Booking page

  • Customers will not be able to make new bookings.
  • Customer will not be able to cancel existing bookings.
  • Customer will not be able to reschedule existing bookings on that same page.
    • If an existing booking was booked through ChatOnce, and the disabled page is an additional team member in a panel, they can reschedule the meeting if there are others available. However, the existing calendar event, notifications, and any other data will not be updated.
  • The Public content section is still visible to your Customers whether your page is enabled or disabled. Consider changing your personal message if you're thinking about disabling your Booking page.
  • On the Booking page's Overview section, the Accept bookings toggle switch is in the Off position, and an alert message is displayed under the Booking page name with a link to enable the page (Figure 3). To facilitate accurate setup, the status of disabled pages is indicated in most Booking page lists within the app.
    Figure 3: Booking page Enable link
  • The Booking page will also be labelled as [Disabled] in the ScheduleOnce setup page (Figure 4).
    Figure 4: Disabled Booking page
  • A No times are currently available message will show on your Booking page when Customers try to book with you (Figure 5).Figure 5: No times are currently available message

You do not need an assigned license to disable or enable Booking pages. Learn more

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