To disable a Booking page, go to the Booking page's Overview section and toggle the On/Off switch in the top right corner (Figure 1).
Figure 1: Booking page Enable/Disable toggle
Alternatively, you can completely delete the Booking page by going to Setup -> ScheduleOnce setup, clicking the action menu of the relevant Booking page, and selecting Delete (Figure 2). In the Delete Booking page popup that opens, click Yes.
Figure 2: Deleting a Booking page
Effects of disabling your Booking page
- Customers will not be able to make new bookings.
- Customer will not be able to cancel existing bookings.
- Customer will not be able to reschedule existing bookings on that same page.
- If an existing booking was booked through ChatOnce, and the disabled page is an additional team member in a panel, they can reschedule the meeting if there are others available. However, the existing calendar event, notifications, and any other data will not be updated.
- The Public content section is still visible to your Customers whether your page is enabled or disabled. Consider changing your personal message if you're thinking about disabling your Booking page.
- On the Booking page's Overview section, the Accept bookings toggle switch is in the Off position, and an alert message is displayed under the Booking page name with a link to enable the page (Figure 3). To facilitate accurate setup, the status of disabled pages is indicated in most Booking page lists within the app.
Figure 3: Booking page Enable link
- The Booking page will also be labelled as [Disabled] in the ScheduleOnce setup page (Figure 4).
Figure 4: Disabled Booking page
- A No times are currently available message will show on your Booking page when Customers try to book with you (Figure 5).
Figure 5: No times are currently available message
You do not need an assigned license to disable or enable Booking pages. Learn more