When a guest requests a live chat or instant call, you can receive notifications in Microsoft Teams via webhooks. 

Key Benefits of Microsoft Teams Notifications for Live Engagements

• Real-time Alerts: Get instantly notified when guests request live assistance.
• Customizable Channels: Route notifications to specific channels to better organize your team.

Step 1: Create an Incoming Webhook in Microsoft Teams

To enable notifications, start by creating an incoming webhook in Microsoft Teams. Microsoft Teams will generate a unique webhook URL that you will need to paste in OnceHub.

For more information on this, we recommend taking a look at Microsoft's help center.

Step 2: Add the Webhook in OnceHub

Now, add your webhook URL from Microsoft Teams to OnceHub to start receiving notifications:

Navigating to the Flow Builder

1. Click on Chatbot in the left-hand navigation menu.
2. Select the bot you want to get Microsoft Teams notifications for.

Adding the Webhook URL

1. Select the Live chat or Instant call action.
2. Add the URL to Webhook Notifications.
3. Click on Save.

Step 3: Test the Integration

Once everything is set up:

1. Click the Test button in OnceHub's Live chat action settings to send a test notification to Microsoft Teams.
2. Confirm that you received the test message to ensure the integration is working.