Some information in this article is updated to our latest release, which provided minor updates to Activity stream functionality, adjusted its location, and simplified account navigation. To ensure stability, we are releasing this update gradually across accounts.
If you see a Schedule button in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.
The Associated calendars section is the heart of our integration with your calendar. To be able to configure the Associated calendars section of your Booking page, you need to use ScheduleOnce with a connected calendar.
Location of the Associated calendars section
The Associated calendars section is located by going to Setup -> select the relevant Booking page -> Associated calendars.
The Associated calendars section utilizes all possible integration points, enabling you to select:
- The main calendar in which bookings are created
- One or more calendars from which busy time is retrieved
- Any number of additional calendars to which the calendar event from a new booking can be added.
Main booking calendar
The calendar events for your bookings are created in your main booking calendar via the direct ScheduleOnce connection to your Calendar. The Main booking calendar column lists all of the calendars in your account. These can be your own calendars or calendars that are shared with you, depending on the calendar that you are connected to. To be able to book in a main booking calendar, you need to have full read/write permissions for this calendar.
Busy time retrieval
The Busy time retrieval column is where you select the calendars that ScheduleOnce retrieves busy time from. By default, busy time is always retrieved from the main booking calendar that your bookings are created in. Note that this can't be changed because it's necessary in order to ensure you don't get double-booked. It's also required in order to control the number of bookings per slot.
You can select any number of additional calendars in the Busy time retrieval column. These can be any calendars displayed in the list, with any level of permission: your calendars, calendars that others shared with you, or public calendars like a holiday calendar.
Additional booking calendars
The Additional booking calendars column is where you select the additional calendars that ScheduleOnce automatically adds a calendar event to. Note that if the additional booking calendar is a third-party calendar feed, it can't accept bookings.
There are two possible scenarios when you use an additional booking calendar:
- The additional booking calendar is a calendar that you own in your connected calendar account. In this case, the calendar event will be created in the calendar and you will not receive a calendar invite.
- The additional booking calendar is shared with your connected calendar account: In this case, the calendar event will be created in the shared calendar. Also, the calendar Owner can receive a calendar invite if the calendar invite is enabled in the Customer notifications section. In addition, Owners of shared calendars can configure their calendar to notify them when a booking is made.
Why is busy time not blocking my availability in ScheduleOnce?
There may be a number of reasons, depending on your Booking page settings and the calendar that you've connected to. Learn more about troubleshooting Booking page issues with busy time and how Oncehub uses your calendar's busy time.
Why are all-day events not blocking my availability in ScheduleOnce?
By default, all day events are set to "Available" or "Free" in your calendar. You should open the event in the calendar and change its status to “Busy." If this does not help, you can try some other solutions from our article on troubleshooting Booking page issues with busy time.
Why am I receiving a settings conflict when attempting to select a calendar for busy time retrieval?
This is because you're also using the Group sessions setting in the Scheduling options section.