Spam bookings can originate from both bots or humans. This article describes both types and explains how OnceHub helps to prevent them.
- Automated Spam Bookings: Automated spam bookings are created by bots or automated scripts attempting to submit large volumes of bookings.
- Manual Spam Bookings: Manual spam bookings occur when a human intentionally creates fraudulent bookings.
How to Prevent Automated Spam Bookings
You can significantly reduce automated spam bookings by enabling invisible CAPTCHA for all your booking calendars in your account.
Follow the steps below to enable this feature.
Navigating to the CAPTCHA Section
- Click the gear icon in the top-right corner of the page.
- Select Security and Compliance from the dropdown.
- Click CAPTCHA in the left menu.
Enabling CAPTCHA for Your Account
- Select Enable CAPTCHA for all booking calendars in your account.
- Click Save to confirm the change.
CAPTCHA Cookie Information
When CAPTCHA is enabled, Cloudfare sets a strictly necessary cookie, cf_chl_prog, to execute Javascript or CAPTCHA challenges and identify trusted web traffic. This cookie:
- Does not identify the person receiving the cookie.
- Does not track or store personal information.
- Is used only for completing the CAPTCHA challenge.
How to Prevent Manual Spam Bookings
If you continue to receive spam bookings even after enabling CAPTCHA, we recommend that you contact our security experts.
How to Contact our OnceHub Security Experts
- Click the Help and support(?) icon in the top-right corner.
- Select Contact Support or Chat with Support to submit a request describing the spam pattern you are experiencing.
Our security experts will analyze the attack pattern and will assist you in implementing a tailored remediation strategy.
