In OnceHub, meetings can be scheduled either via a phone call or a web browser interface.
While both methods successfully achieve the goal of booking a meeting, the process and overall experience differ.
This article outlines the key distinctions between these two methods.
The Core Differences in Approach
The two scheduling methods employ different approaches in how guests find a time to meet, select meeting options, and provide information.
1. Finding a Time to Meet
Scheduling via Phone Call (Guest-centric)
When a guest schedules a meeting via phone call, they are first asked to provide their preferred time to schedule. Phone Booking then assists them in finding a suitable time when the host is also available.
Scheduling via Web Browser/GUI (Host-centric)
When a guest schedules a meeting via a web browser, they are shown all of the host’s available time slots to select from.
2. Meeting Options in Booking Hubs
Scheduling via Phone Call (Guest-centric)
When a guest schedules via a phone call, they are asked what they would like to meet about. Phone Booking will then use the most appropriate Booking Calendar within the Booking Hub as the meeting option.
If they are unsure, Phone Booking will assist them to find the most suitable meeting option.
Scheduling via Web Browser /GUI (Host-centric)
When a guest schedules a meeting via a web browser, they are shown all of the Booking Calendars as configured within the Booking Hub.
3. When We Collect the Guest’s Information
Scheduling via Phone Call (After Confirmation)
When a guest schedules via a phone call, only the guest's name and either an email or mobile phone number are required to confirm the meeting. Afterwards, Phone Booking will ask the guest questions based on the free-text questions in your Booking Calendar form.
Scheduling via Web Browser/GUI (Before Confirmation)
When a guest schedules a meeting via a web browser, they will need to complete all the questions on the Booking Calendar form before they are able to confirm the meeting.
To learn more about specific supported and unsupported features, see the Booking Calendar Settings not Supported in Phone Booking article.
