ScheduleOnce allows you to create Panel meetings that enable Customers to book a time to meet with multiple Team members simultaneously. You can create panels with specific Team members, or dynamic panels that use Resource pools to assign the relevant Team member. When a Customer visits your Master page, they will see availability based on the specific panel combination.
To create a Panel meeting, use a Master page with Rule-based assignment.
When to use Panel meetings
Panel meetings are useful for many different scheduling scenarios. Here are some examples:
- During a sales cycle, a technology company may want to allow Customers to meet with a Sales Development Representative and an Account Executive simultaneously.
- Consulting firms may want to allow Customers to schedule a meeting with multiple subject matter experts.
- Universities conducting graduate admissions interviews may also use Panel meetings to allow applicants to schedule an interview with multiple faculty members and professors.
Configuring your Panel meetings
When you create a Panel meeting, you can either include specific Booking pages or Resource pools. When you use Resource pools, ScheduleOnce will automatically assign bookings to Team members in your Resource pool according to the distribution method you choose. You can choose from Round robin, Pooled availability, or Pooled availability with priority.
For example, let's say you are a consulting firm that allows Customers to schedule a meeting with multiple subject matter experts. Your meeting must include a specific consultant who has been directly working with your Customer. The meeting must also include a consultant who specializes in marketing strategy, and another consultant specializing in cost reduction.
For this meeting, your Booking owner would be the specific consultant who has been working directly with the Customer. Your Additional team members would include two Resource pools: one pool with all consultants specializing in marketing strategy, and a second pool with all consultants specializing in cost reduction.
When your Customer schedules their meeting, one consultant from each Resource pool will be automatically assigned, according to the respective Resource pool's distribution method.
Panel meeting notifications
With Panel meetings, the Customer and all panelists are updated throughout the booking lifecycle. When the meeting is scheduled, everyone is notified, a calendar event is created, and a single shared activity is added to each Team member’s Activity stream, with the Booking owner and Additional team members listed.
Any Team member who sees the Panel meeting in their Activity stream can cancel the booking or request the Customer to reschedule. If the Customer reschedules or cancels the meeting, the calendar event is updated and notifications are sent accordingly.