When a guest requests a live chat or instant call, you can receive notifications in Google Chat via webhooks. 

Key Benefits of Google Chat Notifications for Live Chats

• Real-time Alerts: Get instantly notified when guests request live assistance.
• Customizable Channels: Route notifications to specific channels to better organize your team.

Step 1: Create an Incoming Webhook in Google Chat

To enable notifications, start by creating an incoming webhook in Google Chat. Google Chat will generate a unique webhook URL that you will need to paste in OnceHub.

For more information on this, we recommend taking a look at Google's help center.

Step 2: Add the Webhook in OnceHub

Now, add your webhook URL from Google Chat to OnceHub to start receiving notifications:

Navigating to the Flow Builder

1. Click on Routing Forms in the left-hand navigation menu.
2. Select the form you want to get Google Chat notifications for.

Adding the Webhook URL

1. Select the Live chat action.
2. Add the URL to Webhook Notifications.
3. Click on Save.

Step 3: Test the Integration

Once everything is set up:

1. Click the Test button in OnceHub's Live chat action settings to send a test notification to Google Chat.
2. Confirm that you received the test message to ensure the integration is working.