Articles
Introduction to Phone Booking [New]
Learn how Phone Booking lets your guests easily schedule meetings using natural language over a phone call. This no-setup, AI-driven feature uses your existing calendar availability and settings.
How to Generate a Phone Number for Your Booking Calendar or Booking Hub [New]
Learn how to generate a dedicated phone number for your Booking Calendar or Hub. Follow steps to enable Phone Booking, configure settings, set a Welcome Message, and generate the number.
When to Use Phone Booking for Scheduling [New]
Discover when to use Phone Booking for scheduling. Learn how it turns missed calls into appointments, enhances your IVR system, and provides a conversational booking experience.
Booking Calendar Scheduling Experience: Phone Vs. Web [New]
Compare phone call vs. web browser scheduling. Learn key differences in availability logic (guest-centric vs. host-centric), booking window enforcement, form questions, and repeat guest handling.
Understanding Call Forwarding to Your Phone Booking Number [New]
Understand unconditional vs. conditional call forwarding to your Phone Booking Number. Learn how this feature instantly reroutes calls to schedule meetings 24/7.
Using Call Forwarding to Turn Missed Calls into Booked Appointments [New]
Learn how to use conditional call forwarding with Phone Booking to automatically redirect missed calls to your scheduling number. Book meetings 24/7 and handle busy times effectively.
Using Phone Booking as Your Phone Scheduling Agent [New]
Learn how to integrate Phone Booking into your IVR system to create an automated phone scheduling agent. Maximize staff time, reduce call abandonment, and improve booking accuracy.
Using Phone Booking to Offer a Conversational Scheduling Experience [New]
Share your dedicated Phone Booking Number to offer clients instant, conversational scheduling by phone, eliminating the need for a web browser. Ideal for busy clients and improved accessibility.
Optimizing the Phone Booking Experience [New]
Optimize the Phone Booking experience for guests. Follow best practices for a faster, simpler conversational process: personalize greetings, use short free-text questions, and minimize booking options.
Booking Calendar Settings not Supported in Phone Booking [New]
While Phone Booking requires no setup, there are a few unsupported features to be aware of:
1. Booking Form Questions
The type of questions guests are asked differs between the two methods:
Question Type
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Compliance and Control for Phone Booking [New]
Compliance and control for Phone Booking. Learn about Account Owner permissions, limited AI conversational scope, dedicated phone number management, and secure data privacy measures.