Booking Calendar Localization

OnceHub now allows you to localize your Booking Calendars, ensuring that booking links, calendar events, and notifications are presented in your guest's native language. This localized approach removes language barriers and provides a professional experience for clients working with guests speaking different languages throughout their entire booking journey. 

Key Benefits

Key benefits of localizing your Booking Calendar include:

• Consistent localized experience: Deliver a seamless guest experience by ensuring all touchpoints from initial booking links to automated notifications and calendar events are presented in the selected language.
• Higher conversion, lower friction: Engaging guests in their native language reduces friction and increases your booking rates by removing language barriers.
• Scalable global operations: Manage multiple global regions from a single account, allowing your team to maintain centralized control while delivering localized scheduling experiences without added operational complexity.

Who Can Access It

Plan: Available on all plans.

To learn more, see our How To Localize Your Booking Calendar article.

Custom Mapping for HubSpot Meetings

Our HubSpot integration has been updated to give you full control over how your booking data is mapped to HubSpot Meeting records. You can now map any OnceHub Meeting Property to your meeting fields; for example, by mapping the Calendar event title to the HubSpot meeting subject, you can ensure your CRM records reflect the dynamic, specific context of every booking at a glance. 

To learn more, read our Integrating OnceHub with Hubspot article. 

Free Phone Licenses for Enterprise Accounts

We have added three free phone licenses to all Enterprise accounts. These licenses can be used for our Phone Agent feature to turn your Booking Links and Routing Forms into a conversational, natural-language phone experience.

Enhanced Activity Exports: Now with Custom Properties

We have updated our exports to include Custom Meeting and Conversation Properties, allowing you to analyze specific data captured through booking links and Routing Forms directly in your CSV or Excel files.

To support this, we have moved the Export button into the filter bar. This new placement makes it clear that your export will reflect your currently applied filters.

Early Access: AI Agents for Chatbots

We are inviting early adopters to experience our new AI Agents. Move beyond rigid, rule-based workflows and step into the next generation of conversational AI. These autonomous agents act as an intelligent layer within your chatbot to resolve complex visitor inquiries using your specific business intelligence.

Key Functionality

• Dynamic Knowledge Sources: AI Agents utilize a custom knowledge base and dynamic site maps you provide. This allows them to answer open-ended questions in natural language with high accuracy, ensuring your visitors get the right information instantly.
• AI-Driven Routing & Hand-offs: Define precise triggers for when an AI Agent should automatically transfer a conversation. Based on AI responses and intent, the agent can route the visitor to the right human agent, ensuring a seamless transition for high-priority cases.
• Real-time Monitoring & Barge-in: Maintain full control over the quality of your automated interactions. Managers can monitor live AI conversations as they happen and, if necessary, barge in to take over the chat manually, providing a safety net for complex customer needs.
• Agent-Centric Integration: Use AI Agents as the primary interaction point in your chatbot or combine them with qualification routing and live chat to build a robust, comprehensive visitor experience.

Join the Early Access Program

This feature is currently in early access. If you would like to enable AI Agents for your account, please schedule a brief call with us to discuss your specific use case.