Session package statuses

This article is updated to our latest release, which is being rolled out to all Users gradually. 

If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.

Session packages let you offer your Customers the opportunity to schedule multiple sessions at once. This is a great way to entice your Customers to make a longer-term commitment. When scheduling with you, your Customers will pick a number of different time slots that suit them and will only be required to provide their details once. See a demo

You can access Session packages in the Activity stream (Figure 1) and see the related sessions that are part of the package. 

Session packages have three possible statuses:

  • Created: The Customer has scheduled a Session package.
  • Updated: When an individual session is canceled or rescheduled, the Session package status will change to Updated. In the Details pane, you can see the detailed status of each individual session.  
  • Completed: A session package is marked as Completed when all individual sessions that are in the package have taken place. 

Figure 1: Session package status

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