Each Question in your Routing form can be mapped to a Contact field to save their responses within a OnceHub Contact, as well as use it to send the data to third party integrations such as CRMs and Zapier.

For information on creating Contact Fields, please take a look at our Fields Library article.

Mapping a Question to a Contact Field

Each Routing form allows you to configure which Questions will be saved into a Contact field using the following steps:

1. Open the Flow Builder Tab of the Routing Form.
2. Select the Question you want to save to a Contact field.
3. Select In the conversation and as a contact field in the pane on the right.
4. Select the desired Contact Field from the dropdown.
5. Click on Save