You can set manual or automatic availability for live chat and instant calls.

Manual availability

In the top navigation menu in the top right-hand corner, select your profile picture or initials. Toggle Accept chats ON or OFF.

Note: If you close the browser or sign out, you will not be available for accepting live chats. 

Automatic availability 

In the top navigation menu in the top right-hand corner, select your profile picture or initials. Select Live engagement availability. Select the option to set your availability automatically. 

Select the days and hours that you’re available on a weekly recurring basis. 

To set more than one time range on a given day, click on the plus. This will allow you to create a time slot from, for example, 9:00 am - 12:00 pm and 1:00 pm - 5:00 pm.

Figure 1: Setting more than one time range

Note: If you sign out or close your browser, you will still be available for live chats. To avoid missing chats, set up notifications to your team chat app (e.g. Slack, Google Chat, Microsoft Teams).

Date-specific overrides

You can also set date-specific overrides by clicking on Add a date override. Your date-specific override will override your recurring availability.

Overriding your working hours

Your working hours include your recurring availability plus any date-specific overrides. You can override your working hours by toggling Accept chats ON or OFF.

Outside working hours, Accept chats will be OFF. Toggle it ON to accept chats temporarily. Remember to toggle it back off, else you’ll remain available to accept live chats outside of recurring working hours.

Inside working hours, Accept chats will be ON. Toggle it OFF if you do not want to accept chats temporarily. Remember to toggle it back on to be available to accept chats again.