Outlook troubleshooting: Upgrading the connector with a clean reinstall

If the ScheduleOnce connector for Outlook is not functioning as it should, you may need to upgrade it to the latest version. This can be done by going to Setup -> ScheduleOnce setup -> open the lefthand sidebar -> Integration -> Calendar integration, and upgrading the connector by downloading and installing the latest connector version.

If that fixes the issue, there is no need to read further. If the problem still persists, you might need to perform a clean reinstall:

  1. Close the connector and Outlook. If your connector or Outlook are not responding, press Ctrl+Alt+Delete to access the Task Manager. From the Task Manager on your PC, you should end the Outlook and the ScheduleOnce connector for Outlook tasks.

  2. The next step is to uninstall the connector from your PC. From your Control Panel, select Programs and Features and uninstall the connector.

  3. Now you will remove the connector add-in in Outlook:

     Open Outlook, go to File -> Options > Add-Ins, and select ScheduleOnce connector for Outlook. Click Go.

     - The COM Add-ins window appears and lists the add-ins in Outlook.

     - In the COM Add-in window, check the ScheduleOnce connector for Outlook, click Remove, and finally OK.

  4. Restart your computer.

  5. When your computer is back up, sign in to your OnceHub account, open the ScheduleOnce app and re-install the Outlook connector

  6. If you still experience issues, you should generate a connector log and send it to us.

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