Articles
Introduction to profile settings
Each User has a User profile that contains their details and the personal settings for their account. Members can only access their own profile, while Administrators can access and edit certain sections of other Users' profiles. Learn more abou...
Joining your organization's OnceHub account
In this article, you will learn about joining your organizations OnceHub account after the Administrator within the organization has assigned you a User profile. First, your OnceHub Administrator will add you as a User to your organization's O...
Profile: Personal details section
The Overview section allows you to update personal details, assign licenses to a User, and shows a summary of each User's information. In the Overview section, you can view the following information: Photo: your User pho...
Profile: Scheduled meeting availability
When you update your Scheduled meeting availability, all the Booking pages you own can reflect this. By default, all new Booking pages use the Booking page owner’s profile availability and time zone. Location You can update yo...
Profile: Live engagement availability
You can set manual or automatic availability for live chat and instant calls. Manual availability In the top navigation menu in the top right-hand corner, select your profile picture or initials. Toggle Accept chats ON or OFF . Note: If you cl...
How do I change my email ID?
The OnceHub email ID is the email address you provided when you joined the OnceHub account. In this article, you will learn how to change your email ID. Note When using OnceHub for G Suite, your email ID is your G Suite ID and as such it cannot b...
Profile: Email notifications section
The Email notifications section allows you to control the settings for Email notifications sent to both the User and the Customer. You can access the Email notifications section from your User profile . Figure 1: Email notifications sect...
Profile: Date and time section
In the Date and time section, you can define the default time zone applied to all OnceHub User apps, and the date and time settings that are applied to the ScheduleOnce User app. You can access the Date and time section from your User pro...
Set up two-factor authentication
Enabling two-factor authentication adds an extra layer of security to your account. You can set up two-factor authentication for yourself in the Authentication section of your User profile. When two-factor authentication is enabled, you&rsq...
Profile: Password section
In the Password section of the profile screen, you can change your OnceHub password. Your OnceHub password should be unique and strong in order to ensure that your account is secure and inaccessible by other people. It is recommended that you chan...
Profile: Permissions
The Permissions section allows OnceHub Administrators to manage product-specific permissions for their own profile and for other Users. You can access the permissions section from your User profile . Administrators can assign permissions to any Us...
Profile: SMS notifications section
In this section, you can manage where User SMS notifications are sent to. You can access the SMS notifications section from your User profile . Figure 1: SMS notifications Receive User notifications via SMS: If you wish to receive S...