There are two possible roles for OnceHub Users: Administrators and Members.
Administrator and member roles have different permissions for each product. The administrator has complete access to nearly all functions and data in the OnceHub account, while a member has limited access to functionality and data in the account. The following table summarizes the differences between Administrators and Members.
| Administrator | Member | |
| OnceHub | ||
| Manage subscriptions | Purchase subscription, purchase seats, purchase SMS credits. | Cannot manage subscriptions. |
| Add and Delete Users | Can add and delete other Users. | Cannot add or delete other Users. |
| View and Edit User profiles | Can view and edit most parts of any User's profile, except for calendar connection and password. Cannot access another User's connection to third-party integrations. | Cannot access any information about other Users. |
| Assign and Unassign seats | Able to purchase, assign and unassign seats | Cannot purchase, assign or unassign seats. |
| Booking pages | ||
| Activity stream | Can see all Bookings for which the User is the Booking owner, reassigned Booking owner, Editor, or Viewer. Learn more about Booking page access permissions | Can see all Bookings for which the User is the Booking owner, reassigned Booking owner or Editor. Learn more about Booking page access permissions |
| Create Booking pages | Can create Booking Pages. | By default, a Member is allowed to create Booking pages. The Administrator can change these default settings at any point by editing the User profile for that Member within the OnceHub permissions section of the User's profile |
| Edit Booking pages | Can edit all sections in Booking pages based on the Booking pages access permissions. Learn more about customizing Booking page access permissions | Can edit all sections in Booking pages based on the Booking pages access permissions. Learn more about customizing Booking page access permissions |
| Delete Booking pages | Can delete Booking pages. | Can delete Booking pages. An email notification will be sent to the Administrator. |
| Edit Booking page ownership | Can edit Booking page ownership. | Cannot edit Booking page ownership. |
| Create or update Event types | Can create and update Event types. | Cannot create or update Event types. |
| Create or update Master pages | Can create and update Master pages. | Cannot create or update Master pages. |
| Trigger Zaps from any Booking page | Can trigger Zaps from any Booking page if the permission is enabled in the OnceHub permissions section. | Members can only trigger Zaps from Booking pages they own. |
| Payment integration (Requires an active connection to PayPal) | Can process refunds if the permission is enabled in the Permissions section. | Can process refunds if the permission is enabled in the Permissions section. |
NoteThe User type can only be changed by an Administrator in the User's profile.
The Administrator/Member role is separate from whether that User is assigned a seat, which grants them additional functionality. Learn more