SMS notifications are purchased in packages of credits. You can purchase SMS credits in your OnceHub Account in the Billing→ Licenses section.

In this article, you'll learn about SMS pricing, purchasing SMS credits, and understanding your SMS balance.

How do SMS credits work?

• SMS credits can be purchased at any time. You pay for SMS credits as you purchase them. 
• Once you've purchased SMS credits, they are immediately available for use by every User with a User License.
• SMS credits are deducted per SMS notification sent.
• SMS pricing is the same for every mobile number globally. We do not charge different prices or deduct more credits based on the destination. 
• When you start a OnceHub account, you'll receive 25 free SMS credits to test out this feature. If you run out of credits, you can purchase additional SMS credits in the Billing→ Licenses section..

SMS Pricing

SMS credits are purchased in packages. Every standard SMS sent requires one SMS credit. A standard SMS is one that is 160 characters or less in length. 

Requirements for purchasing SMS credits

To purchase SMS credits, you must be a OnceHub Administrator.

Purchasing SMS credits 

1. Select the gear icon in the top navigation menu → Billing→ Licenses.
2. Click the Add credits button (Figure 1).Figure 1: Add SMS credits
3. In the Secure checkout page, select the quantity of SMS credits you would like to purchase.
4. Click Proceed to payment.
5. Select a payment method. You can choose from payment methods that are already on file or click use a new payment method to add and pay with a new payment method. By default, the payment is charged to your primary payment method.
6. Click Submit payment. 
   • Your SMS credits are immediately available for use by any User in your account with a User license.
   • The transaction is recorded in the Billing -> Transactions tab.
   • You will receive an Order confirmation email with your invoice attached.

Understanding the SMS balance

To view your SMS balance, select the gear icon in the top navigation menu → Billing→ Licenses. Your SMS balance is displayed in the SMS box (Figure 2).

Figure 2: SMS credits remaining

• Every standard SMS sent deducts one SMS credit from the SMS balance. A standard SMS is one that is 160 characters or less in length. SMS notifications that are longer require additional SMS credits. 
• SMS credits are charged per SMS notifications sent, not delivered. OnceHub uses a robust stable network with a very high delivery success rate. 
• OnceHub Administrators will receive an alert via the Notification center and via email when the SMS balance reaches 25% of the last SMS credits purchase and when the balance reaches zero.

For more information on how to monitor your account’s SMS usage, see our SMS log data article.