When you remove licenses from your subscription, they are still available for use until the end of your current billing cycle. This is because you've already paid for all your licenses in advance, at the beginning of the current billing cycle.
In this article, you'll learn how to remove licenses from your OnceHub Account.
How removing licenses works
For example, let's say your billing cycle starts on the 20th of every month and you already have 15 licenses in your account. You remove 5 licenses from your account during your billing cycle. You will still have access to these licenses until the next billing date. On this date, the licenses will be removed from your account and you will only pay for 10 licenses for the upcoming month.
We recommend unassigning licenses before removing them. Otherwise, OnceHub will randomly remove licenses on the next recurring billing date.
NoteYou cannot purchase additional licenses while a license removal is pending. If you change your mind about removing product licenses, you can cancel a pending removal at any time before the next billing date.
You can remove product licenses by selecting the gear icon in the top navigation menu → Billing→ Licenses. .
Requirements for removing product licenses
You must be a OnceHub Administrator to remove product licenses.
- In the Licenses page, click Remove licenses.
- In the Remove licenses page, select the number of product licenses you want to remove. The Next payment box is updated with the amount due on the next billing date, based on the number of licenses you remove. Your next payment includes only the Payment for licenses to be used in the upcoming billing cycle.
- Click Update subscription to save your changes.
The licenses will be removed from your account at the end of your current billing cycle and can still be used in the application until then.
If you want to cancel your subscription and remove all licenses from your OnceHub Account, you'll need to delete your account. Learn more about deleting your OnceHub Account