Billing

Articles

Introduction to Billing
OnceHub products can be purchased with a monthly subscription, which is always billed in advance. OnceHub uses a per-User license pricing model which means that you only pay for the number of User licenses in your account. Accessing the Billing sec...
Purchasing your first product
OnceHub products can be purchased with a monthly subscription. OnceHub uses a per-User license pricing model, which means that you only pay for the number of User licenses in your account.  When you purchase a product for the first time, you a...
Adding User licenses
A User license is required for every User in your OnceHub Account who needs access to a OnceHub product. OnceHub uses a per-User license pricing model which means that you only pay for the number of User licenses in your account.  As your team...
SMS pricing and purchasing SMS credits
SMS notifications  are purchased in packages of credits. You can purchase SMS credits in your OnceHub Account in the Billing -> Products section. In this article, you'll learn about SMS pricing, purchasing SMS credits and unders...
Tracking SMS usage
The SMS log section is where you track SMS notifications sent through your account. Data is recorded for all SMS notifications sent in the following scenarios: Customer notifications User notifications You can filter the records by date...
Managing payment methods
Your primary and additional payment methods are stored in your OnceHub Account in the Billing -> Payment methods . You can add, remove or manage payment methods at any time. When you make a purchase on your OnceHub Account, it is automaticall...
Billing notifications
OnceHub provides billing notifications that alert Users to events throughout the billing lifecycle. Billing notifications are managed in your OnceHub Account in the Billing notifications section. You have complete control over which billing notifi...
Transactions and invoicing
OnceHub provides full access to all of your account’s transactions and invoices. You can generate invoices and view your account’s paid and pending transactions in your OnceHub Account in the Transactions section . Accessing the Tran...
Removing User licenses
You can remove User licenses at any time. When you remove User licenses, they are still available for use in the application until the end of your current billing cycle. This is because you've already paid for all your User licenses in advance, ...
Recovering from a failed recurring payment
You are charged a recurring monthly fee for your OnceHub subscription, which is always billed in advance. If we are unable to process your payment at the start of your billing cycle, you will immediately receive an email notification. The person who...
ScheduleOnce Payment integration transaction fee invoice
Note The information in this article only applies if you are using payment integration with ScheduleOnce. The Payment integration and transaction fee invoice includes all Payment integration transaction fees incurred by your OnceHub Account ...