Billing

Articles

Introduction to Billing
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Purchasing your first OnceHub product
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Introduction to adding User licenses
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Adding User licenses to a monthly subscription
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Adding User licenses to an annual subscription
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Removing User licenses
When you remove User licenses, they are still available for use in the application until the end of your current billing cycle. This is because you've already paid for all your User licenses in advance, at the beginning of the current billing cy...
SMS pricing and purchasing SMS credits
SMS notifications are purchased in packages of credits. You can purchase SMS credits in your OnceHub Account in the Billing -> Products section. In this article, you'll learn about SMS pricing, purchasing SMS credits, and understanding y...
Tracking SMS usage
The SMS log section is where you track SMS notifications sent through your account. Data is recorded for all SMS notifications sent in the following scenarios: Customer notifications User notifications You can filter the records by date...
Managing payment methods
Primary payment methods and additional payment methods are stored in your OnceHub Account in the Billing -> Payment methods section. You can add or remove payment methods at any time. You can also change the primary payment method as needed. I...
Paying via credit or debit card
In this article you will learn what happens after you enter your credit card details as a form of payment. Supported cards OnceHub supports all major credit cards and debit cards. Supported cards include Visa, Mastercard, American Express, Discove...
Paying via PayPal
In this article, you'll learn about the PayPal Billing Agreement, which will allow you to add PayPal as a payment method.  The Billing Agreement is an agreement between you and OnceHub which allows OnceHub to automatically charge your PayP...
Billing notifications
OnceHub provides billing notifications that alert Users to events throughout the billing lifecycle. Billing notifications are managed in your OnceHub Account in the Billing notifications section. You have complete control over which billing notifi...
Transactions and invoicing
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Recovering from a failed recurring payment
You are charged a recurring monthly or yearly fee for your OnceHub product subscription, which is always billed in advance. If we are unable to process your payment at the start of your billing cycle, you will immediately receive an email notificati...
ScheduleOnce Payment integration transaction fee invoice
Note The information in this article only applies if you are using payment integration with ScheduleOnce. The Payment integration and transaction fee invoice includes all Payment integration transaction fees incurred by your OnceHub Account ...