Purchasing your first OnceHub product

OnceHub licenses can be purchased with a monthly or annual subscription. 

In this article, you'll learn about purchasing your first OnceHub license.

Purchasing a monthly or annual subscription

You can purchase OnceHub licenses in your OnceHub Account by selecting the gear icon in the top navigation menu → Billing Licenses

When you purchase licenses for the first time, you are immediately billed in advance for the first billing cycle and an invoice is sent to you.  All future recurring payments are charged to your primary payment method

Monthly billing will be selected as the default subscription. You can change to an annual subscription if you prefer. 


Once you've completed your first purchase, you won't be able to change your billing cycle. If you've already purchased a subscription and would like to change your billing cycle, please contact us.

Monthly subscription

Annual subscription

NoteThe billing date and time for your recurring payment cycle is the exact date and time that you purchase your subscription on. All billing dates and times are based on UTC (Coordinated Universal Time). 

For example, if you purchase a monthly subscription at 10:00 am UTC on September 2, your first payment will be made that same day. After that, your monthly recurring payments will be billed on the 2nd day of every month at 10:00 am UTC.  

Requirements for purchasing your first license

To purchase a OnceHub license, you must be a OnceHub Administrator.

How to purchase a OnceHub license for the first time

1. Click the Purchase now button next to the product you'd like to purchase.

2. In the Secure checkout page, add as many licenses as your organization requires. 

3. The Order summary will be updated based on the number of User licenses you purchase.

4. The default billing cycle is Monthly. If you want to use an annual billing cycle, in the Order summary section click Switch to annual (Figure 4).

5. Click Proceed to payment.

6. On the Secure payment page, select your Payment method. You can pay using a credit card or a PayPal account. 

Once your purchase is complete:

  • You'll immediately be able to assign the license you have just purchased. 
  • You'll receive an Order confirmation email with your invoice attached.
  • The date and time of your purchase will be the billing date and time for your recurring billing cycle.
  • The transaction will be recorded in the Billing -> Transactions tab.
  • The payment method you used to make the purchase will be stored as your primary payment method. This payment method will be used for all future recurring payments. You can change the primary payment method at any time. 

In order for a User to enjoy full functionality of OnceHub, they must be assigned a license. For instance, a licensed scheduled meetings User can be defined as Owner of an enabled Booking page in OnceHub and receive bookings. 

Please note they can still use all other functionality in OnceHub and within all products without a license.

Does my User need an assigned license?

You can add licenses or remove licenses during your billing cycle on an as-needed basis. 

Tax-exempt status

If your organization is tax-exempt, please reach out to us at tax@oncehub.com, including:

  1. The email associated with your OnceHub account
  2. Your tax-exempt certificate

Buyer details on invoice

You can edit the buyer details that will appear on invoices before you make your first purchase. To edit the buyer details on invoices, in the left navigation bar select Billing -> Transactions. Then, click the action menu (three dots) next to the Transactions heading. Then, select Buyer details on invoice. Learn more about editing the buyer details on invoices

Was this article helpful?
Thank you for your feedback!