Tracking SMS usage

The SMS log section is where you track SMS notifications sent through your account. Data is recorded for all SMS notifications sent in the following scenarios:

You can filter the records by date range or phone number. You can also export them to a spreadsheet.

Accessing your SMS log

  1. Select the gear icon in the top navigation menu → BillingLicenses.
  2. Then, click View SMS log (Figure 1).
    Figure 1: View SMS log

SMS log

The records in the SMS log contain the following information: 

Date: The day the SMS was sent. 

Booking page: The Booking page associated with the SMS. Test SMS notifications do not have Booking pages associated with them.

To: The number that the SMS was sent to. 

Recipient: The name of the Customer or User that the SMS was sent to.

Template: The name of the template that was used to send the SMS. 

Characters: The number of characters used in the SMS, including spaces. 

SMS credits: The number of SMS credits used.

Status: One of the following delivery statuses will be displayed.

  • Delivered: The SMS was sent and arrival was confirmed via delivery receipt. 
  • Sent: SMS was sent but a delivery receipt was not received.  
  • Rejected: The phone number was found to be invalid prior to sending. 
  • Failed: The SMS failed to send.
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