Troubleshooting [Legacy]

There can be a number of reasons why a User is not receiving SMS notifications . This article is relevant to Users who have never received User SMS notifications and to Users who were receiving them but suddenly are no longer receiving them. ...

There can be a number of reasons why a User is not receiving Email notifications . This article is relevant to Users who have never received User email notifications and to Users who were receiving them but are not anymore.  Note If you use ...

There can be a number of reasons why your Customer is not receiving SMS notifications . We recommend reviewing the following settings in your account to ensure Customers receive SMS notifications.  Check the SMS log In the top navigation men...

"No times are currently available" on booking & master page? Guide for the issue of no availability on this date in Microsoft Outlook Calendar, Google Calendar

If busy time is not blocking your availability, or if you received a double booking, you can check the following settings. When using OnceHub with a connected calendar Make sure that you're retrieving busy time from your connected calendar. T...

There are a number of reason why you might not be able to accept payments or process refunds via OnceHub. This article describes potential issues with payment integration and how these issues can be fixed. You cannot accept payments If you c...

This article describes potential issues with the  Salesforce integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. If Users connected to Salesforce cannot accept b...

This article describes potential issues while integrating OnceHub with Zapier and how these issues can be fixed. Learn more about our Zapier support policy The Zap is active but data is not transferred to the third-party app Select your pro...