Troubleshooting

There can be a number of reasons why a User is not receiving SMS notifications . This article is relevant to Users who have never received User SMS notifications and to Users who were receiving them but suddenly are no longer receiving them. ...

There can be a number of reasons why a User is not receiving Email notifications . This article is relevant to Users who have never received User email notifications and to Users who were receiving them but are not anymore.  Note If you use E...

This article is relevant to Users who have difficulty connecting to their domain mailbox and in cases where the feature has suddenly stopped working. Setup troubleshooting If one of your email details was entered incorrectly you will receive t...

There can be a number of reasons why your Customer is not receiving SMS notifications . We recommend reviewing the following settings in your account to ensure Customers receive SMS notifications.  Check the SMS log In the top navigation menu,...

In this article, you'll learn how to handle a connection error when setting up Email from your domain with a Google email server. OnceHub uses a basic SMTP connection to connect to your Google Account. The connection is completely secure and Once...

"No times are currently available" on booking & master page? Guide for the issue of no availability on this date in Microsoft Outlook Calendar, Google Calendar

If busy time is not blocking your availability, or if you received a double booking, you can check the following settings. When using OnceHub with a connected calendar Make sure that you're retrieving busy time from your connected calendar. To ...

There are a number of reason why you might not be able to accept payments or process refunds via OnceHub. This article describes potential issues with payment integration and how these issues can be fixed. You cannot accept payments If you can...

This article describes potential issues with the  Salesforce integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. If Users connected to Salesforce cannot accept boo...

This article describes potential issues while integrating OnceHub with Zapier and how these issues can be fixed. Learn more about our Zapier support policy The Zap is active but data is not transferred to the third-party app Select your profi...

There can be a number of reasons why your bookings are not showing up in Outlook, you are seeing double bookings in Outlook, or your availability is not reflected correctly in OnceHub.  This article describes how these issues can be fixed. If you’r...

If you are experiencing connection issues between your Connector and OnceHub, you might receive an alert on your PC informing you what the issue is. Note If you are not receiving an alert message, but the connector is still not syncing, there are...

If you encounter issues with the connector, ScheduleOnce may ask you to generate a log file that wil...

If you have noticed that Outlook runs slowly or crashes after installing the connector, please follow these guidelines to determine what might be causing the issue. Number of calendars You should first check how many calendars you are attempting...

If your security token is invalid, please first ensure that you have copied it accurately from the Calendar integration page (see Figure 1). Select your profile picture or initials in the top right-hand corner → Profile settings → Calendar connecti...

If you receive the message "One or more selected calendars is invalid" from the PC connector for Outlook , it is due to the calendar ID being changed since the connector was set up (see Figure 1). Connector with the error message: Figure 1: Inv...

If the OnceHub team has prompted you to use an alternate method for sending meeting invites, this might cause an Outlook security alert to pop up, which will cause Outlook to ignore the connector. This happens because you are essentially using the c...

If the connector for Outlook is not functioning as it should, you may need to upgrade it to the latest version. This can be done by going hovering over your profile picture or initials in the top right-hand corner → Profile settings → Calendar co...

Having trouble syncing calendars on Outlook? Troubleshooting guide of Outlook calendars not showing up in the Select calendars to sync by Oncehub