Troubleshooting

Articles

Notifications troubleshooting: A User is not receiving SMS notifications
There can be a number of reasons why a User is not receiving SMS notifications . This article is relevant to Users who have never received User SMS notifications and to Users who were receiving them but suddenly are no longer receiving them. ...
Notifications troubleshooting: A User is not receiving email notifications
There can be a number of reasons why a User is not receiving Email notifications . This article is relevant to Users who have never received User email notifications and to Users who were receiving them but are not anymore.  Note If you u...
Domain troubleshooting: Email from your domain
This article is relevant to Users who have difficulty connecting to their domain mailbox and in cases where the feature has suddenly stopped working. Setup troubleshooting If one of your email details was entered incorrectly you will receive t...
Notifications troubleshooting: A Customer is not receiving SMS notifications
There can be a number of reasons why your Customer is not receiving SMS notifications . We recommend reviewing the following settings in your account to ensure Customers receive SMS notifications.  Check the SMS log Go to your OnceHub Acc...
Domain troubleshooting: Unable to connect to the Google email server in Email from your domain
ScheduleOnce uses a basic SMTP connection to connect to your Google Account. The connection is completely secure and ScheduleOnce does not have access to your Google credentials. However, Google considers basic SMTP authentication to be less secure ...
Booking page and Master page troubleshooting: "No times are currently available" message
There are a number of reasons why your Booking page or Master Page might display the message: "No times are currently available. Please contact the person you would like to schedule with."  In this article, you'll learn about...
Booking page troubleshooting: Why does my Booking page say I’m available when I’m busy?
If busy time is not blocking your availability, or if you received a double booking, you can check the following settings. When using ScheduleOnce with a connected calendar Make sure that you're retrieving busy time from your connected cale...
Paypal troubleshooting: Payment integration issues
There are a number of reason why you might not be able to accept payments or process refunds via ScheduleOnce. This article describes potential issues with payment integration and how these issues can be fixed. You cannot accept payments If yo...
Salesforce troubleshooting: Connector issues
This article describes potential issues with the ScheduleOnce connector for Salesforce and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. If Users connected to Salesfo...
Zapier troubleshooting: Integration issues
This article describes potential issues while integrating ScheduleOnce with Zapier and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. Learn more about our Zapier suppo...
Outlook troubleshooting: The connector is not syncing as expected
There can be a number of reasons why your ScheduleOnce bookings are not showing up in Outlook, you are seeing double bookings in Outlook, or your availability is not reflected correctly in ScheduleOnce.  This article describes how these issues...
Outlook troubleshooting: The Outlook connector is not syncing and displays an alert
If you are experiencing connection issues between your Connector and ScheduleOnce, you might receive an alert on your PC informing you what the issue is. Note If you are not receiving an alert message, but the connector is still not syncing, ther...
Outlook troubleshooting: Generating an Outlook connector log file
If you encounter issues with the connector, ScheduleOnce may ask you to generate a log file that wil...
Outlook troubleshooting: The connector is affecting my Outlook peformance
If you have noticed that Outlook runs slowly or crashes after installing the connector, please follow these guidelines to determine what might be causing the issue. Number of calendars You should first check how many calendars you are attempting...
Outlook troubleshooting: My Security token is invalid
If your security token is invalid, please first ensure that you have copied it accurately from the Calendar integration page (see Figure 1). Go to Setup -> ScheduleOnce setup  and open the lefthand sidebar. Select  Integrations -> C...
Outlook troubleshooting: The selected calendar is invalid
If you receive the message "One or more selected calendars is invalid" from the PC connector for Outlook , it is due to the calendar ID being changed since the connector was set up (see Figure 1). Connector with the error message: Fig...
Outlook troubleshooting: Disabling the Outlook security alert
If the OnceHub team has prompted you to use an alternate method for sending meeting invites, this might cause an Outlook security alert to pop up, which will cause Outlook to ignore the connector. This happens because you are essentially using the c...
Outlook troubleshooting: Upgrading the connector with a clean reinstall
If the ScheduleOnce connector for Outlook is not functioning as it should, you may need to upgrade it to the latest version. This can be done by going to Setup -> ScheduleOnce setup -> open the lefthand sidebar   -> Integration ...
Outlook troubleshooting: No Outlook calendars are showing in the Select calendars to sync step
The calendar selection step allows you to choose which calendars you’d like to sync with ScheduleOnce.  If it appears blank, there are a few steps you can follow to determine what might be causing the issue. Quit and reboot connecto...