PC connector for Outlook

In this article, you'll find answers to some of the most common questions related to your PC connector for Outlook   Frequently asked questions How does OnceHub connect with Outlook Calendar? OnceHub uses a proprietary connector to estab...

When you configure the Outlook connector on your PC , you can select different sync options between your Outlook Calendar and OnceHub. In this article, you will learn about the different sync options. There are three options to sync your connecto...

The connector was designed to facilitate a secure connection between your Outlook calendar and OnceHub servers. All communication between the connector and the OnceHub servers are done over HTTPS using TLS protocol. The security token used to establ...

If your computer is the only way in which your Outlook Calendar is accessed, you can shut it down and no double bookings will be created. When you turn the computer back on, it will automatically perform a sync to make sure that your Outlook Calenda...

If your organization is using a proxy server to access the internet, you will need to take additional configuration steps for the connector to work in your environment: In your Internet Explorer browser, go to Tools in the top right corner of t...

There can be a number of reasons why your bookings are not showing up in Outlook, you are seeing double bookings in Outlook, or your availability is not reflected correctly in OnceHub.  This article describes how these issues can be fixed. If you...

If you are using Internet Explorer (IE) and having trouble displaying OnceHub pages, you may be unknowingly working in Internet Explorer’s compatibility view.  The compatibility view displays web pages as if they were viewed in an old browser, such ...

If you are experiencing connection issues between your Connector and OnceHub, you might receive an alert on your PC informing you what the issue is. Note If you are not receiving an alert message, but the connector is still not syncing, there a...

If you encounter issues with the connector, ScheduleOnce may ask you to generate a log file that wil...

We generally recommend switching from our PC connector for Outlook to our direct Office 365 calendar connection . In all cases, switching is completely safe and all booking data persists. Who can switch? Any OnceHub User whose email account i...

If you have noticed that Outlook runs slowly or crashes after installing the connector, please follow these guidelines to determine what might be causing the issue. Number of calendars You should first check how many calendars you are attempti...

If your security token is invalid, please first ensure that you have copied it accurately from the Calendar integration page (see Figure 1). Select your profile picture or initials in the top right-hand corner → Profile settings → Calendar connec...

If you receive the message "One or more selected calendars is invalid" from the PC connector for Outlook , it is due to the calendar ID being changed since the connector was set up (see Figure 1). Connector with the error message: Figure 1: I...

If the OnceHub team has prompted you to use an alternate method for sending meeting invites, this might cause an Outlook security alert to pop up, which will cause Outlook to ignore the connector. This happens because you are essentially using the...

If the connector for Outlook is not functioning as it should, you may need to upgrade it to the latest version. This can be done by going hovering over your profile picture or initials in the top right-hand corner → Profile settings → Calendar ...

Having trouble syncing calendars on Outlook? Troubleshooting guide of Outlook calendars not showing up in the Select calendars to sync by Oncehub