This article is updated to our latest release, which is being rolled out to all Users gradually.
If you see a Schedule button in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.
The Notification center allows you to manage issues and warnings reported by OnceHub.
The Notification center can be accessed via the Notification icon in the top navigation bar (Figure 1). The number of pending notifications is indicated in red.
In this article, you will learn about the different notification types that you may receive in the Notification center. You will also learn about resolving issues reported in the Notification center, and about snoozing or dismissing notifications.
There are two types of notifications in the Notification center.
An issue is an urgent matter that should be addressed immediately. When an Issue is detected, the Notification center automatically opens to grab your attention (Figure 2).
Issue notifications include:
- Google Calendar connection error
- Office 365 Calendar connection error
- Exchange/Outlook Calendar connection error
- iCloud Calendar connection error
- Salesforce API connection error
- Salesforce field validation error
- Infusionsoft connection error
- Zoom connection error
- GoToMeeting connection error
- Depleted SMS credit balance
Note When a connection error for a third-party integration occurs, you cannot accept bookings and should resolve the connection error as soon as possible. Such connection errors can occur when the integration is not set up correctly or when an API access token was revoked or has expired.
A warning is a non-urgent matter that you should be aware of (Figure 3).
Warning notifications include:
Resolving a notification
To resolve an item in the Notification center, click the Resolve button. This takes you to the relevant section in the platform where you can address the reported item.
Snoozing a notification
Click Snooze to hide the notification for a period of 24 hours.
Dismissing a notification
Notifications regarding your SMS credit balance have a Dismiss link. Clicking Dismiss hides the notification from the Notification center until the SMS credit balance is low or depleted again.