Payment transaction types and statuses

ScheduleOnce has partnered with PayPal to offer payment integration through all phases of the booking lifecycle. From the initial booking through rescheduling and cancellations, you can increase sales, generate additional revenue streams, and reduce administrative overhead.

If you have set up Payment integration, transactions made via ScheduleOnce will appear in the Activity stream with the relevant status and type. Transaction data is also available in the Revenue reports. 

Below is the mapping of the scenarios, Transaction statuses and Transaction types which are displayed in the stream. 


Scenario

Status

Transaction type

Menu actions

Customer schedules a booking and purchases the service

PAYMENT (SCHEDULE)

Paid

 

Process a refund

Download invoice

Customer reschedules the booking and pays the reschedule fee.

PAYMENT (RESCHEDULE)

Paid

Process a refund

Download invoice

Customer schedules a booking and purchases the service. The transaction is in a Pending status in PayPal.

PAYMENT PENDING (SCHEDULE)

Pending

Download invoice

Customer cancels the booking and received automatically the refund for the service.

AUTOMATIC REFUND (CANCELLATION)

Refunded

 

Download invoice

Customer cancels the booking and received automatically the refund for the service. The transaction is in a Pending status in PayPal.

AUTOMATIC REFUND PENDING (CANCELLATION)

Refund pending

Download invoice

The User processed a refund directly via ScheduleOnce. 

MANUAL REFUND VIA SCHEDULEONCE

Refunded

Download invoice

The User refunded the Customer via PayPal. The transaction is reflected in the Activity stream. 

MANUAL REFUND VIA PAYPAL

Refunded

 
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