ScheduleOnce has partnered with PayPal to offer payment integration through all phases of the booking lifecycle. From the initial booking through to rescheduling and cancellations, you can increase sales, generate additional revenue streams, and reduce administrative overheads.
If you've set up Payment integration, transactions made via ScheduleOnce will appear in the Activity stream with the relevant status and type (Figure 1). Transaction data is also available in the Revenue reports.
Figure 1: Transactions in the Activity stream
Below is the mapping of the scenarios, Transaction statuses, and Transaction types which are displayed in the Activity stream.
Scenario | Status | Transaction type | Menu actions |
Customer schedules a booking and purchases the service | PAYMENT (SCHEDULE) | Paid | Download invoice |
Customer reschedules the booking and pays the reschedule fee. | PAYMENT (RESCHEDULE) | Paid | Download invoice |
Customer schedules a booking and purchases the service. The transaction is in a Pending status in PayPal. | PAYMENT PENDING (SCHEDULE) | Pending | Download invoice |
Customer cancels the booking and automatically receives the refund for the service. | AUTOMATIC REFUND (CANCELLATION) | Refunded | Download invoice |
Customer cancels the booking and automatically receives the refund for the service. The transaction is in a Pending status in PayPal. | AUTOMATIC REFUND PENDING (CANCELLATION) | Refund pending | Download invoice |
The User processed a refund directly via ScheduleOnce. | MANUAL REFUND VIA SCHEDULEONCE | Refunded | Download invoice |
The User refunded the Customer via PayPal. The transaction is reflected in the Activity stream. | MANUAL REFUND VIA PAYPAL | Refunded |