This article is updated to our latest release, which is being rolled out to all Users gradually.
If you see a Schedule button in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.
ScheduleOnce has partnered with PayPal to offer payment integration through all phases of the booking lifecycle. From the initial booking through to rescheduling and cancellations, you can increase sales, generate additional revenue streams, and reduce administrative overheads.
If you've set up Payment integration, transactions made via ScheduleOnce will appear in the Activity stream with the relevant status and type (Figure 1). Transaction data is also available in the Revenue reports.
Below is the mapping of the scenarios, Transaction statuses, and Transaction types which are displayed in the Activity stream.
Customer schedules a booking and purchases the service
Customer reschedules the booking and pays the reschedule fee.
Customer schedules a booking and purchases the service. The transaction is in a Pending status in PayPal.
PAYMENT PENDING (SCHEDULE)
Customer cancels the booking and automatically receives the refund for the service.
AUTOMATIC REFUND (CANCELLATION)
Customer cancels the booking and automatically receives the refund for the service. The transaction is in a Pending status in PayPal.
AUTOMATIC REFUND PENDING (CANCELLATION)
The User processed a refund directly via ScheduleOnce.
MANUAL REFUND VIA SCHEDULEONCE
The User refunded the Customer via PayPal. The transaction is reflected in the Activity stream.
MANUAL REFUND VIA PAYPAL